IT Technician

www.findapprenticeship.service.gov.uk - Jobboard; London; On-site; GBP 30,000 - 34,000; Full time

Job summary

A reputable IT service provider in London seeks an IT Technician to deliver exceptional IT support. Responsibilities include managing customer escalations, ensuring service level agreements are met, and providing first-class support. Ideal candidates have experience with Microsoft platforms and a detail-oriented approach. Benefits include career development opportunities, a company car, and 23 days of annual leave.

Benefits

Company phone and laptop

Company pension

Private medical cover

Career development

23 days annual leave + BH

Company car or car allowance

Qualifications

• Microsoft Windows Server 2008 / 2012 / 2016 / 2019 / 2022 and Windows 10 / 11 expertise.
• Knowledge of Office 365 and user administration.
• Ability to troubleshoot and think logically.

Responsibilities

• Serve as point of contact for customer escalations.
• Provide first-class support to customers.
• Ensure adherence to Service Level Agreements.

Skills

Microsoft Windows Server and Desktop

Microsoft Active Directory

Microsoft Office applications

Office 365 Administration

Network connectivity

Data backup principles

Troubleshooting

Job description

IT Technician
London, Full Time, Permanent
Salary between £30,000 - £34,000 DOE

Our well-established client is looking for a London based IT Technician to join their growing team on a Full Time, Permanent basis. You will deliver exceptional IT support by visiting and supporting customers in London and surrounding areas.

THE ROLE

As an IT Technician, your responsibilities will include:

- Act as the point of contact for customer escalations ensuring service delivery is in line with contractual requirements
- Provide first-class support engaging regularly with every customer
- Establish a register of all customers, support required, products supplied, future plans and development
- Engage with customers to provide more supportable products
- Manage day-to-day interactions with clients keeping them updated
- Adhere to Service Level Agreement targets
- Ensure all customers are up to date with relevant licenses and assets accordingly
- Travel in and around London as required

THE CANDIDATE

The ideal IT Technician will possess the following skills and attributes:

- Microsoft Windows Server and Desktop platforms in particular Server 2008 / 2012 / 2016 / 2019 / 2022 and Windows 10 / 11
- Microsoft Active Directory including items such as 365 directory Sync
- Microsoft Office applications (2016, 2019, 365)
- Office 365 Administration (user creation, mail forwarding and the like)
- Connectivity and configuration thereof, including routers, firewalls, switches
- Appreciation of data backup principles and security
- The ability to think logically and troubleshoot, seeing issues through to completion
- A polite and patient nature with clients and co-workers always

THE BENEFITS

As an IT Technician, you will receive the following benefits:

- Company phone and laptop
- Company pension
- Opportunity to join private medical cover
- Career development and one-to-one training
- 23 days annual leave + BH (increasing with length of service)
- Company car or car allowance

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.