IT Technician

Plumpton College; Lewes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic educational institution in Lewes is seeking an enthusiastic IT Technician to provide 1st line support across hardware, software, and network systems. The ideal candidate will have at least 1 year of IT support experience, knowledge of Windows 10/11 and Microsoft 365, and excellent communication skills. This role offers a chance to grow and make a real impact in a vibrant college environment.

Qualifications

• 1+ years’ experience in IT support or a relevant qualification.
• Solid knowledge of Windows 10/11 and Microsoft 365.
• A basic understanding of networking and device imaging.
• Great communication skills and a customer-first mindset.
• A full UK driving licence.

Responsibilities

• Deliver 1st line support for hardware, software, and network systems.
• Resolve hardware, software, and connectivity issues.
• Respond to technical queries via phone and helpdesk.
• Support device rollouts, upgrades, and maintenance tasks.
• Implement service improvements with senior staff.
• Contribute to IT training sessions.

Skills

Customer-first mindset

Communication skills

Windows 10/11 knowledge

Microsoft 365 knowledge

Basic networking understanding

Education

Relevant qualification in IT support

Job description

We’re looking for an enthusiastic and solutions-focused IT Technician to join our dynamic IT team at Plumpton College. This is an excellent opportunity to play a vital role in providing high-quality IT support across our vibrant, forward-thinking land and environmental college.

The Role

As an IT Technician, you will be responsible for delivering 1st line support across hardware, software, and network systems to ensure a smooth, responsive IT experience for students, staff, and stakeholders. Working closely with the IT Manager and wider team, you'll ensure IT operations run efficiently across all our campuses.

Key Responsibilities

• Be the friendly face of IT support—resolving hardware, software, and connectivity issues for staff and students.
• Responding to technical queries via phone, face-to-face, and the HALO helpdesk system
• Keep our classrooms and AV setups running smoothly.
• Support device rollouts, upgrades, and maintenance tasks.
• Collaborate with senior staff to implement service improvements
• Contribute to IT training sessions and suggest improvements to our helpdesk workflows.
• Grow your skills with opportunities to progress into 2nd line or specialist roles.

Qualifications

• 1+ years’ experience in IT support or a relevant qualification.
• Solid knowledge of Windows 10/11 and Microsoft 365.
• A basic understanding of networking and device imaging.
• Great communication skills and a customer-first mindset.
• A full UK driving licence.

For more information visit: https://www.plumpton.ac.uk/we-are/vacancies/it-technician-1/

Ready to Make a Difference?

Join a forward-thinking college where your expertise can truly make an impact. Help us deliver high-quality, industry-relevant education that prepares our learners for meaningful futures.

Apply today and be part of something extraordinary.

We may interview or close the vacancy early if we receive a high volume of strong applications—so don’t delay!

Plumpton College is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and welcome applications from all backgrounds.