IT Technician

Diamond Search Recruitment; Gravesend; On-site; GBP 30,000 - 35,000; Full time

Job summary

A respected technology recruitment agency is seeking an experienced IT Technician & Systems Engineer in Gravesend. The ideal candidate will manage IT needs, support Microsoft SQL databases, and lead system integrations. This role offers the chance to shape IT functions within a growing business and contribute to continuous improvement in a supportive environment.

Benefits

Professional development opportunities

Collaborative work environment

Competitive salary

Qualifications

• Solid experience as an IT Technician or Systems Engineer.
• Proficient with Microsoft SQL, including backups and reporting.
• Strong working knowledge of Active Directory.

Responsibilities

• Act as the first point of contact for all IT needs.
• Manage ITSM tickets and resolve a wide range of IT issues.
• Lead the implementation of new systems and technologies.

Skills

Microsoft SQL

Active Directory

Networking knowledge

Problem-solving abilities

Documentation skills

Tools

Windows Server

Windows desktops

Job description

IT Technician & Systems Engineer
Location:Northfleet, Kent| Full-Time | Permanent
Salary: £30K - £35K
Company:Diamond Search Recruitment (Exclusive Role)

About Our Client

Diamond Search Recruitment are proud to exclusively represent our client, a well-established and respected supplier to the mechanical, ventilation, and electrical trades. Serving customers across London and the Home Counties, our client is recognised for their outstanding service, extensive stock range, and a passionate, knowledgeable team.

As part of their continued growth strategy, they are expanding their internal functions and investing in technology. To support this, they are now seeking a well-organised and proactive IT Technician & Systems Engineer to join their team and play a pivotal role in shaping their IT infrastructure.

Role Overview

This is a unique opportunity for a self-motivated IT professional with strong Microsoft SQL skills and a broad IT knowledge base. You’ll be much more than a helpdesk technician—you’ll be the company’s primary go-to expert for all IT matters, managing everything from routine support tasks to leading system design and integration projects that support growth and efficiency.

You will thrive in this role if you are independent, responsible, and eager to make a real impact in a supportive, values-driven environment.

Key Responsibilities

• Act as the first point of contact for all IT needs across the business.
• Manage ITSM tickets and resolve a wide range of IT issues.
• Support and maintain Microsoft SQL databases, including reporting, management, and backups.
• Provide Active Directory administration and manage user accounts.
• Lead the implementation and integration of new systems and technologies.
• Offer technical support for Windows desktops, laptops, and Windows Server environments.
• Troubleshoot basic networking issues, including routers, switches, VPNs, and Wi-Fi.
• Work closely with external IT vendors, service providers, and software suppliers.
• Monitor system performance and security proactively, identifying and resolving risks.
• Manage IT assets, licensing, and access permissions.
• Document IT procedures, generate internal reports, and support ongoing IT improvement projects.

Skills and Experience

• Solid experience as an IT Technician or Systems Engineer.
• Proficient with Microsoft SQL, including backups and reporting.
• Strong working knowledge of Active Directory.
• Comfortable providing 1st to 3rd line support in a small to mid-sized business environment.
• Hands-on experience with Windows Server and end-user devices.
• Networking knowledge (switches, routers, VPN, wireless connectivity).
• Excellent organisational, documentation, and reporting skills.
• Strong problem-solving abilities and a proactive approach to work.
• Able to work independently, take ownership, and communicate clearly with both technical and non-technical stakeholders.

Our Client Offer

• A pivotal role in shaping the IT function of a growing business.
• The opportunity to lead system integrations and influence the future tech stack.
• A collaborative and supportive environment with a team that values innovation.
• Professional development and certification opportunities.
• A business culture grounded in care, humility, and continuous improvement.

Interested in taking full ownership of IT in a forward-thinking, growth-driven company? Apply Today!

Diamond Search Recruitment is acting as an employment agency in regard to this vacancy.