IT Technician

Taishi Consulting; Gloucester; On-site; GBP 33,000; Full time

Job summary

An exciting opportunity awaits an experienced IT Technician to join a dynamic team in Gloucester. In this role, you will be instrumental in maintaining a first-class IT support function, ensuring that all hardware, software, and networks operate smoothly. Your responsibilities will include providing technical support, managing IT projects, and ensuring robust cyber security across the organization. This leading firm offers a supportive environment where your skills will make a significant impact. With a competitive salary and excellent benefits, this position is perfect for those looking to grow and develop in their IT career.

Benefits

25 days holiday rising to 30

Generous pension

Cycle to work scheme

Free lunch

Parking

Ongoing training and development

Qualifications

• Proficient in IT hardware, network management, and system security.
• Strong customer care and communication skills are essential.
• Ability to work under pressure and prioritize tasks effectively.

Responsibilities

• Maintain IT equipment and resolve daily issues.
• Monitor IT usage and ensure robust cyber security.
• Provide 1st and 2nd line technical support to users.

Skills

IT Hardware Configuration

Network Management

System Security

Customer Care

Microsoft Operating Systems

Microsoft Active Directory

Microsoft Azure/Entra ID/Office 365

Technical Support

Job description

IT Technician

Gloucester - 5 days on site
£33,000 + Benefits including:
25 days holiday rising to 30, generous pension, cycle to work scheme, free lunch, parking and ongoing training and development.

This is a fantastic opportunity for you, an experienced IT Technician, or IT Support Engineer, to join a leading organisation based in central Gloucester.

You will be a key member of the IT department and help to ensure a first-class support function across the full IT Infrastructure, including networks, hardware, software and security.

Key duties for the IT Technician / IT Support Engineer include:

• Ensure equipment throughout the organisation is maintained in good working order and resolve any day-to-day problems as they arise
• Manage the performance and maintenance of the software platforms which run the whole organisation
• Monitor the use of IT throughout the organisation, ensuring access to the network and applications is suitably controlled and that cyber security provision is robust
• Manage the maintenance of other IT operated through the network, e.g. telephone system, CCTV
• Provide technical support for users. 1st line and 2nd line / Desktop Support
• Provide IT training when required
• Help deliver and manage projects through the research, analysis and planning phase to the implementation and review of the project
• Manage inventory of hardware and software
• Perform and check backups

In order to be successful in your application for the IT Technician position, you should have:

• Excellent proficiency in IT, including hardware configuration and diagnostics, network management, system implementation and control, system security and risk management
• Enthusiasm, drive and a proactive attitude to cope with the many demands placed on this busy department
• Outstanding customer care
• Excellent communication skills, able to work well within a small team and establish good working relationships with all users
• The ability to work under pressure and prioritise workload effectively
• Be capable of showing initiative, including the ability to think ahead and work flexibly
• A willingness to learn and develop as technology and best practice evolves
• *Good to excellent knowledge of Microsoft desktop and server operating systems, Microsoft Active Directory, Microsoft Azure/Entra ID/Office 365 platform,

This really is an outstanding opportunity which will go quickly, so if you are an IT Technician, or IT Support Engineer, with a wide range of skills as listed above, please send your CV to me today.