IT Technician

TipTopJob; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A reputable technology company is seeking an IT Technician in Alnwick, England. The ideal candidate will provide technical support and maintenance to ensure efficient IT operations. Responsibilities include troubleshooting issues, supporting users, and maintaining network security. This full-time position offers a competitive salary and opportunities for ongoing training within a collaborative team environment.

Benefits

Competitive salary and benefits package

Opportunities for ongoing training and career development

Supportive work environment

Optional working from home day

Qualifications

• 1-3 years of experience in a technical support or IT helpdesk role.
• Strong knowledge of Windows operating systems.
• Ability to troubleshoot hardware, software, and connectivity issues.

Responsibilities

• Provide first-line technical support to employees.
• Install, configure, and maintain IT equipment.
• Monitor and maintain network performance and security.

Skills

Cisco Networking experience

1-3 years of experience in technical support or IT helpdesk

Strong knowledge of Windows operating systems

Strong knowledge of Microsoft Office 365

Understanding of networking concepts (TCP/IP, DNS, DHCP)

Good communication and customer service skills

Ability to work independently

Willingness to learn new technologies

Tools

Jira

Azure/Entra

Unifi, HP Aruba, Maraki Networking

Job description

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Location: Alnwick

Salary: Competitive

The Role

Our client is seeking a skilled and motivated IT Technician to join their team.

The successful candidate will be responsible for providing technical support and maintenance services to ensure the smooth operation of their IT systems, hardware, software, and network infrastructure.

This role is ideal for someone who enjoys problem:solving, working with technology, and supporting users in a dynamic environment.

Key Responsibilities

• Provide first:line technical support to employees via phone, email, or in person.
• Install, configure, and maintain computers, laptops, printers, phones, and other IT equipment.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Support internal users with application:related queries and system access.
• Monitor and maintain network performance and security.
• Perform regular system backups and disaster recovery tests.
• Maintain accurate records of service requests, installations, and configurations.
• Assist with the management of servers, cloud services, and user accounts.
• Ensure compliance with company IT policies and procedures.
• Participate in after:hours support on a rotational basis.
  
  

Skills And Qualifications

• Cisco Networking experience
• 1:3 years of experience in a technical support or IT helpdesk role.
• Strong knowledge of Windows operating systems.
• Strong knowledge of Microsoft Office 365, Active Directory.
• Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.).
• Good communication and customer service skills.
• Ability to work independently and manage time effectively.
• Willingness to learn and adapt to new technologies.
  
  

Preferred Proficiency (Optional)

• Experience with cloud platforms (Azure/Entra).
• Unifi, HP Aruba, and Maraki Networking
• Knowledge of remote monitoring and management (RMM) tools.
• Helpdesk ticketing system experience (Jira)
• Familiarity with cybersecurity best practices.
• Experience supporting mobile devices (iOS/Android).
  
  

Benefits

• Competitive salary and benefits package.
• Opportunities for ongoing training and career development.
• A collaborative and supportive work environment.
• On premise working with a small team, with an optional working from home day.
  
  

If you feel you are a suitable candidate and would like to work for this reputable company, please do not hesitate .

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Advertising Services

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