IT Technician

University of Salford (Personnel); Eccles; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading university in the UK is searching for a proactive IT Technician to support and maintain their technical services. This position involves hands-on troubleshooting, installation of systems, and ensuring the effective delivery of IT support in a dynamic educational environment. Ideal candidates will have strong communication skills and a background in end-user support and troubleshooting.

Benefits

Competitive salary

32 days of leave plus bank holidays

Comprehensive professional development opportunities

Access to employee portal with benefits

Qualifications

• Proactive and skilled IT support with a background in hardware and software diagnosis.
• Strong problem-solver with a passion for technology in higher education.

Responsibilities

• Deliver hardware and software services including audiovisual support.
• Perform initial incident assessments and resolve IT incidents.
• Manage customer expectations and provide updates on cases.

Skills

End-user support

Hardware/software troubleshooting

Excellent communication skills

AV/IT equipment maintenance

Job description

We are seeking a proactive and skilled IT Technician (Grade 5) to support the delivery of high-quality technical services across the university. IT Technicians diagnose, repair, and maintain hardware and software components to ensure the smooth running of computer systems. Responsibilities include installing and configuring hardware and software and serving as a primary point of contact for IT support. This hands-on role is ideal for someone with a strong background in end-user support, hardware/software troubleshooting, and AV/IT equipment maintenance. The successful candidate will work closely with academic and professional staff to ensure smooth operation of IT services in teaching, learning, and administrative environments. If you're a problem-solver with excellent communication skills and a passion for technology in higher education, we'd love to hear from you.

Key Responsibilities:

1. Deliver hardware and software services (including audiovisual) to the University via face-to-face, phone, or remote support.
2. Perform initial incident assessments using scripts, knowledge bases, and best practices; attempt first-time incident resolution or escalate to 2nd/3rd line support within DIT.
3. Conduct IT diagnostics and problem-solving, using case management tools to document, update, and track cases.
4. Resolve IT incidents and fulfill service requests following documented processes and knowledge articles.
5. Manage customer expectations by tracking cases and providing regular updates on progress.
6. Identify and implement continual service improvement initiatives.
7. Engage in ongoing professional development.

About Digital Services:

Digital Services (DS) applies business and technical expertise to enable the creation, management, and optimization of information and business processes. It serves as the first point of contact for end-user issues, supported by the Digital IT Service Desk, Technical Services, and Operations Management. The Digital IT Service operates 24/7, with possible out-of-hours work to ensure high service availability and complete planned changes.

Disability Confident:

As a Disability Confident employer, we offer interviews to applicants with a declared disability who meet the job's minimum criteria. During high-volume or seasonal recruitment periods, the number of interviews may be limited. For more details, please visit our website.

Benefits:

• Competitive salary and excellent pension scheme.
• 32 days of leave plus bank holidays, additional Christmas time off, and options to purchase more leave.
• Comprehensive professional development opportunities.
• A diverse and inclusive community that values different backgrounds and experiences.
• Access to the MySalford employee portal with various lifestyle benefits and discounts.
• Commitment to sustainability, aiming for Net Zero by 2038.
• Unique campus environments at Peel Park and MediaCity, with excellent transport links.
• Join Team Salford and be part of a rapidly growing university.
• A career where your work makes a meaningful difference to students, the community, and the world.