IT Technician

Yü Group; East Midlands; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading energy supplier in the UK is seeking an IT Technician to provide IT support primarily at their Innovation Centre in Nottingham, with travel to Leicester. The role involves managing IT support tickets, configuring devices, and ensuring compliance with IT security standards. Ideal candidates will possess strong communication skills and a proactive attitude, with technical expertise in M365 and Active Directory. Benefits include 24 days annual leave, learning opportunities, and employee assistance programs.

Benefits

24 days annual leave + bank holidays

Holiday buy-up options

Day off on your birthday

Employee Assistance Programme

Annual salary reviews

Learning and development opportunities

Enhanced parental policies

Recognition awards

Sick pay (subject to service length)

Death in service and critical illness cover

Qualifications

• Driving license and access to a vehicle for site visits required.
• Experience with imaging and device management.

Responsibilities

• Handle IT support tickets promptly and professionally.
• Set up, install, and configure PCs, laptops, and mobile devices.
• Support renewal of ISO 27001 and Cyber Essentials Plus certifications.

Skills

Team player

Excellent verbal and written communication skills

Understanding of IT security principles

Organized

Attention to detail

Tools

M365

Active Directory

Group Policy

MS Intune

Autopilot

Entra

Job description

IT Technician

Department: YUG - 9032 - General IT & Helpdesk

Employment Type: Permanent - Full Time

Location: Leicester

Reporting To: Head of infrastructure and IS

Compensation: £25,000 - £28,000 / year

Description

Reports to: Head of infrastructure and IS

Location: Leicester (travel to Nottingham site required, access to a car is essential)

Working hours: Monday to Friday, 37.5 hours per week, with occasional out-of-hours and weekend work.

Yü Group Plc is a leading energy supplier in the UK, committed to providing reliable and sustainable energy solutions. We are seeking an IT Technician to work primarily at our Innovation Centre in Nottingham, with some travel to Leicester and other sites.

Responsibilities

• Handle IT support tickets promptly and professionally.
• Record support calls accurately in the ticketing system.
• Support client users with daily IT issues.
• Maintain business conferencing systems.
• Set up, install, and configure PCs, laptops, and mobile devices for internal users.
• Administer Active Directory and Group Policy.
• Manage M365 configurations and settings.
• Create user guides for colleagues and users.
• Manage assets and assist with site moves and equipment relocations.
• Work with Helpdesk ticketing systems and adhere to SLAs.
• Support renewal of ISO 27001 and Cyber Essentials Plus certifications.

Candidate Profile

Ideal qualities include:

• Ambitious and career-oriented.
• Team player and helpful colleague.
• Motivated with a positive attitude and eagerness to learn.
• Ability to manage workload and prioritize tasks.
• Understanding of IT security principles.
• Flexible to support business changes and projects.
• Excellent verbal and written communication skills.
• Organized with ability to handle multiple tasks.
• Meticulous attention to detail.

Technical Skills

• Experience with M365 administration and monitoring.
• Knowledge of Active Directory and Group Policy.
• Experience with imaging and device management.
• Familiarity with cloud services and Windows troubleshooting.
• Knowledge of anti-virus/anti-malware solutions.
• Experience with mobile device management.
• Ability to install and troubleshoot software.
• Exposure to MS Intune, Autopilot, Entra is advantageous.
• Driving license and access to a vehicle for site visits are required.

Benefits

• 24 days annual leave + bank holidays
• Holiday buy-up options
• Day off on your birthday
• Employee Assistance Programme
• Annual salary reviews
• Learning and development opportunities
• Enhanced parental policies
• Recognition awards
• Additional leave for marriage/civil partnership
• Appraisal allowances
• Long service recognition
• Referral bonuses
• Sick pay (subject to service length)
• Modern facilities
• Death in service and critical illness cover

If you require reasonable adjustments during the application process, please contact us. Note that this position does not qualify for UK Visa & Immigration sponsorship; only candidates with indefinite right to work in the UK will be considered.