IT Technician

Cotteswold Dairy; East Kilbride; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A family-run dairy company is seeking an IT Technician to provide 1st and 2nd line support across multiple sites. You'll manage helpdesk tasks, automate processes using VBA, and support Microsoft 365 initiatives. The ideal candidate has strong technical skills, experience in customer service, and a Level 4 qualification in a relevant field. Join a supportive team aiming at continuous improvement while serving communities with quality dairy products.

Benefits

Competitive salary

22 days’ holiday plus bank holidays

Cycle to Work scheme

Staff discount on products

Health & wellbeing support

Qualifications

• 2+ years’ relevant experience with ongoing CPD.
• Strong knowledge across Microsoft 365 environments.
• Excellent organization and attention to detail.

Responsibilities

• Provide 1st & 2nd line support across desktops/laptops and printers.
• Administer and improve the IT helpdesk.
• Deliver project improvements that enhance service quality.

Skills

Microsoft 365

VBA programming

SQL

Customer service

Communication

Education

Level 4 qualification in ICT/Business/Project Management

Tools

Microsoft Excel

Cloud or database services certifications

Job description

Overview

IT Technician (1st/2nd Line) – Head Office, Tewkesbury

Department: IT | Hours: 40 per week | Contract: Permanent | Location: Head Office, Tewkesbury, with travel to regional depots as required

About the Role

We’re looking for a proactive, hands-on IT Technician (suitable for a strong 1st/2nd Line Senior IT Technician) to keep our people productive across Head Office and our wider depot network. You’ll resolve incidents, deliver service requests, maintain our helpdesk and asset records, and support projects that improve how Cotteswold Dairy works. You’ll collaborate closely with our IT Manager, external partners, and operational teams, occasionally travelling to sites to set up equipment, coach users, and keep systems running smoothly.

Key Responsibilities

• Provide responsive 1st & 2nd line support for colleagues across desktops/laptops, printers, mobile phones and associated infrastructure; diagnose and resolve faults and escalate where needed.
• Monitor and maintain the network and critical hardware; implement advised fixes in conjunction with off-site support partners.
• Administer and improve our IT helpdesk, ensuring clear communication and timely updates to users and stakeholders.
• Support Microsoft 365 environments (Teams, SharePoint, OneDrive) and advanced Excel workflows; contribute to user enablement and best practice adoption.
• Use Visual Basic (VBA) and SQL to automate tasks and integrate data for accurate management reporting.
• Maintain the IT asset register and support lifecycle management for hardware, mobile phones, photocopiers and telephony systems.
• Contribute to IT policies, risk strategy and staff training; help prepare periodic reports for leadership and deputise for the IT Manager when required.
• Identify and deliver process improvements that streamline workflows and enhance service quality.

What You’ll Bring

• Level 4 (Level 5 desirable) qualification in ICT/Business/Project Management or 2+ years’ relevant experience with ongoing CPD.
• Strong knowledge across Microsoft 365 (Teams, SharePoint, OneDrive) and high-level Excel skills; confident supporting telephony systems.
• VBA macro programming skills (essential) and exposure to SQL; certifications in SQL, VB, C#, cloud or database services are a plus.
• Excellent organisation, communication and customer service—able to translate technical issues into clear, helpful guidance.
• Full UK driving licence and ability to travel to other depots when needed (mileage reimbursed).
• High standards of integrity, productivity and attention to detail, with a continuous-improvement mindset.

Rewards & Benefits

• Competitive salary with opportunities for growth and progression.
• 22 days’ holiday plus bank holidays, rising with service.
• Cycle to Work scheme.
• Staff discount on products and doorstep delivery.
• Enhanced pension via Salary Exchange.
• Health & wellbeing support through Simply Health after probation.

Working at Cotteswold Dairy

Being at the heart of a responsible and sustainable dairy community. We believe we achieve more together. You’ll join a supportive team where you can make a visible impact—improving systems, enabling colleagues, and helping a proud family business keep delivering first-class service.

About Cotteswold Dairy

Since 1938, Cotteswold Dairy has flourished from a modest milk round—delivering just 30 gallons a day using a bucket and ladle—into one of the UK’s most respected independent, family-run dairies, rooted in Tewkesbury. Today, we process, pack, and deliver over 100 million litres of milk and dairy products each year to doorstep customers and businesses across England and Wales, operating from multiple depots and a modern production site in Tewkesbury. We partner with local farms within a 60-mile radius—many Red Tractor-certified—promoting sustainable farming practices, animal welfare, and minimal environmental impact.