IT Technician

NHS; Dorking; On-site; GBP 26,000 - 29,000; Full time

Job summary

A leading healthcare provider is looking for an IT Technician to support the critical digital infrastructure for exceptional patient care. This role involves troubleshooting technical issues, managing IT systems, and collaborating with healthcare professionals to ensure a smooth operation in various locations within the Dorking area. In return, a competitive salary and opportunities for professional development await candidates passionate about IT in healthcare.

Benefits

Competitive salaries

Opportunities for training and development

Membership of the NHS Pension Scheme

Minimum 27 days' annual leave

Enhanced maternity/shared parental leave pay

Free on-site parking (subject to availability)

Qualifications

• Interest in development of IT skills.
• Robust experience in IT troubleshooting/helpdesk role.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Install, configure, and test new hardware and software.
• Provide IT desktop and telephony support.
• Maintain and secure IT infrastructure.

Skills

Problem-solving

Communication

Time Management

Analytical Skills

Education

Good standard of education

Tools

Microsoft Office (O365)

Job description

Job summary

Are you passionate about technology and want to make a real difference? As an IT Technician in DHC, you'll play a vital role in supporting the systems and services that help deliver excellent patient care. From setting up equipment and resolving technical issues to supporting clinical systems and staff, your work ensures healthcare professionals can focus on providing a positive outcome for patients.

To thrive in this role, you will need strong problem-solving skills, a can do attitude, and a customer-focused approach. You should be organised, keen to learn, and comfortable working with a range of hardware and software.

Applications will be reviewed throughout the recruiting period and we reserve the right to close the advert early if a suitable candidate is found, so we encourage an early application.

Main duties of the job

As an IT Technician, you'll play a key role in maintaining the DHC digital infrastructure that underpins patient care.

Your day-to-day responsibilities will include installing and configuring hardware and software, troubleshooting network and connectivity issues, supporting clinical systems, managing user accounts, and ensuring IT equipment runs smoothly across all our departments.

To succeed, you'll need strong technical knowledge of Windows environments, networks, and IT security, along with excellent problem-solving skills.

You should be organised, detail-oriented, and able to communicate effectively with both technical teams and frontline healthcare staff. A proactive approach and the ability to prioritise under pressure are essential.

This is more than just an IT role it's a chance to contribute to supporting vital healthcare services for the communities we serve. In return, you'll be part of a collaborative, values-driven environment with opportunities to grow and develop in a vital, respected field.

About us

DHC is a GP Federation, representing 275,000 patients, providing a wide range of high-quality healthcare services, including elective care, Talking Therapies, community healthcare, and primary care across Surrey. We are registered with the CQC and are an accredited AQP.

DHC is at the heart of the local health system, working to evolve and deliver integrated care, which requires strong partnerships with many organisations. In all of our services, we aim to put the patient at the centre of their care, ensure our services are easy for local patients to access, and reduce waiting times.

GP practices have been brought together into Primary Care Networks (PCNs) to offer services in the local community. There are 7 Primary Care Networks that are part of the DHC Federation.

In return, DHC offers staff the following benefits:

• Competitive salaries
• The opportunity to become part of a friendly, professional team
• Opportunities for training and development
• Membership of the NHS Pension Scheme and a minimum of 27 days' annual leave (plus Bank Holidays)
• Enhanced maternity/shared parental leave pay
• Some of our sites offer free on-site parking (subject to availability)

DHC actively encourages and promotes diversity, ensuring all voices are heard and included, and is committed to providing equal opportunities for all.

Details Date posted

07 July 2025

Pay scheme

Other

Salary

£26,000 to £29,000 a year From £26,000 - £29,000 (FTE)

Contract

Permanent

Working pattern

Full-time

Reference number

U0103-25-0045

Job locations

Dorking General Hospital

Horsham Road

Dorking

Surrey

RH4 2AA

Job description Job responsibilities

JOB LOCATION

Primarily Dorking Hospital with travel to other DHC locations as required.

JOB SUMMARY

To deliver an exceptional service for DHC working to support staff, contractors and management. Working closely with the IT Manager but also using own initiative and being proactive, managing, prioritising, planning and organising own time, using and developing extensive knowledge, skills and experience.

This role will proactively provide IT desktop and telephony support throughout the organisation and ensure the Information Technology is maintained to a high standard and monitored. We work across multiple sites within Surrey and travel to these locations will be required to provide IT support and set up.

Ensure the IT infrastructure remains functional, secure and up to date including servers and networking. Ensure telephony solutions meet the needs of all parts of the DHC team.

Administer systems to ensure staff are set up correctly to use required IT and telephony equipment and related software solutions appropriate to their roles. This will include ensuring appropriate steps are taken for staff joining and leaving as well as changing roles within DHC.

DUTIES AND RESPONSIBILITIES OF THE POST

Main duties and responsibilities of the post:

Day to day responsibilities

• Work with the IT Manager on the operational management of IT systems (to include liaising with external bodies), at DHC on a day-to-day basis including training thereof for new employees. (Appropriate training will be provided for all IT systems and processes).

• To install, configure, and test new hardware and software according to DHC policies including medical devices.

• Maintenance and Support of hardware equipment including the removal and management of replaced equipment.

• Perform basic network troubleshooting, patching, replacing switches etc.

• Fixing equipment, including printers, scanners and other computer peripherals, as needed.

• Support remote working practices and enable where necessary.

Developing the IT provision

• Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.

• Undergo site surveys to assess the need for additional/replacement IT equipment and/or network infrastructure changes.

• Contribute to ongoing projects as required, such as penetration and vulnerability testing

• Develop or enhance networking skills across the DHC LAN/WAN.

• Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.

Data Security and record keeping

• Updating and maintaining accurate records included the IT asset register.

• Support regular IT reporting requirements on operational areas within DHC

• Manage access permissions, ensuring only authorised users have access to sensitive information.

• Keep up to date with evolving cyber security risks and support the implementation of new security measures.

Communication and relationships

• Communicate effectively with a range of people at different levels of the organisation.

• Act as the IT departments representative in both internal and external meetings.

• Maintain excellent working relationships with third party providers, and the wider NHS digital teams.

Personal development

• Participate in reflection, self-evaluation and continuous professional development including performance review. Ensure mandatory training is up-to-date at all times.

ORGANISATIONAL POSITION

The IT Technician will work across the entire DHC organisation, reporting to the IT Manager, who in turn reports to DHCs Outpatients Service Manager and the COO.

INDIVIDUAL RESPONSIBILITIES

• Adhere to DHC policies and procedures and relevant legislation including the requirements of any professional bodies attend mandatory training as identified by DHC. Be particularly aware of the importance of Equality and Diversity, ensuring that all colleagues, patients, clients and visitors are dealt with in line with DHC policy.

• To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.

• Work to objectives as set by the senior management team.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, clients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.

WORK SETTING AND REVIEW

The IT Technician will work under the guidance and leadership of the IT Manager. Once familiar with the companys IT systems, policies and procedures, s/he will be expected to pro-actively manage their day-to-day tasks, prioritising them accordingly with the minimum supervision required.

Annual appraisals take place within DHC during which yearly objectives are set. These are monitored regularly to ensure they are successfully achieved.

All staff at DHC are encouraged to develop their skills to keep them up to date and to learn new systems and procedures.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder. Additional duties and responsibilities that are in line with the scope and responsibility of the role may be added in future.

Job description Job responsibilities

JOB LOCATION

Primarily Dorking Hospital with travel to other DHC locations as required.

JOB SUMMARY

To deliver an exceptional service for DHC working to support staff, contractors and management. Working closely with the IT Manager but also using own initiative and being proactive, managing, prioritising, planning and organising own time, using and developing extensive knowledge, skills and experience.

This role will proactively provide IT desktop and telephony support throughout the organisation and ensure the Information Technology is maintained to a high standard and monitored. We work across multiple sites within Surrey and travel to these locations will be required to provide IT support and set up.

Ensure the IT infrastructure remains functional, secure and up to date including servers and networking. Ensure telephony solutions meet the needs of all parts of the DHC team.

Administer systems to ensure staff are set up correctly to use required IT and telephony equipment and related software solutions appropriate to their roles. This will include ensuring appropriate steps are taken for staff joining and leaving as well as changing roles within DHC.

DUTIES AND RESPONSIBILITIES OF THE POST

Main duties and responsibilities of the post:

Day to day responsibilities

• Work with the IT Manager on the operational management of IT systems (to include liaising with external bodies), at DHC on a day-to-day basis including training thereof for new employees. (Appropriate training will be provided for all IT systems and processes).

• To install, configure, and test new hardware and software according to DHC policies including medical devices.

• Maintenance and Support of hardware equipment including the removal and management of replaced equipment.

• Perform basic network troubleshooting, patching, replacing switches etc.

• Fixing equipment, including printers, scanners and other computer peripherals, as needed.

• Support remote working practices and enable where necessary.

Developing the IT provision

• Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.

• Undergo site surveys to assess the need for additional/replacement IT equipment and/or network infrastructure changes.

• Contribute to ongoing projects as required, such as penetration and vulnerability testing

• Develop or enhance networking skills across the DHC LAN/WAN.

• Assisting in testing of applications to ensure that the systems developed meet the business needs. Work on developments to existing software systems.

Data Security and record keeping

• Updating and maintaining accurate records included the IT asset register.

• Support regular IT reporting requirements on operational areas within DHC

• Manage access permissions, ensuring only authorised users have access to sensitive information.

• Keep up to date with evolving cyber security risks and support the implementation of new security measures.

Communication and relationships

• Communicate effectively with a range of people at different levels of the organisation.

• Act as the IT departments representative in both internal and external meetings.

• Maintain excellent working relationships with third party providers, and the wider NHS digital teams.

Personal development

• Participate in reflection, self-evaluation and continuous professional development including performance review. Ensure mandatory training is up-to-date at all times.

ORGANISATIONAL POSITION

The IT Technician will work across the entire DHC organisation, reporting to the IT Manager, who in turn reports to DHCs Outpatients Service Manager and the COO.

INDIVIDUAL RESPONSIBILITIES

• Adhere to DHC policies and procedures and relevant legislation including the requirements of any professional bodies attend mandatory training as identified by DHC. Be particularly aware of the importance of Equality and Diversity, ensuring that all colleagues, patients, clients and visitors are dealt with in line with DHC policy.

• To manage own workload efficiently and effectively on a daily basis. Maintain confidentiality at all times. Make decisions pertaining to the smooth and efficient running of the department acting independently but where necessary referring problems to management or the appropriate consultant via the quickest route possible.

• Work to objectives as set by the senior management team.

CONFIDENTIALITY

The post holder must maintain the confidentiality of information about patients, clients, staff and DHC business in accordance with the Data Protection Act 2018 and Caldicott principles.

WORK SETTING AND REVIEW

The IT Technician will work under the guidance and leadership of the IT Manager. Once familiar with the companys IT systems, policies and procedures, s/he will be expected to pro-actively manage their day-to-day tasks, prioritising them accordingly with the minimum supervision required.

Annual appraisals take place within DHC during which yearly objectives are set. These are monitored regularly to ensure they are successfully achieved.

All staff at DHC are encouraged to develop their skills to keep them up to date and to learn new systems and procedures.

This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder. Additional duties and responsibilities that are in line with the scope and responsibility of the role may be added in future.

Person Specification Skills and Aptitudes Essential

• Interest in development of IT skills
• Excellent verbal and written communication skills including the ability to communicate technical information to non-technical colleagues
• Excellent problem-solving skills and solution-based thinking
• A proactive methodical and organised approach to work
• Ability to work under pressure, without supervision and to meet deadlines
• Excellent time management
• Ability to prioritise tasks / duties to ensure local/national targets are met.
• Analytical skills.
• Understanding of LAN/WAN environments

Experience Essential

• Robust experience of working within a customer focused IT troubleshooting / helpdesk role.
• Previous experience of maintaining IT Hardware and Software systems.
• Competency in using Microsoft Office applications (O365)

Desirable

• Previous experience in the NHS or a hospital environment.
• Knowledge of supporting staff remotely

Other requirements Essential

• Must be able to obtain and maintain an enhanced DBS check.
• Presentable appearance.
• Good team worker.
• Reliable.
• Flexible; covers for absent colleagues.
• Trustworthy.
• Pro-active and committed.
• Commitment to Continuing Professional Development.
• Full driving licence and own vehicle to travel to different DHC sites as required

Qualifications Essential

• Good standard of education, including numeracy and literacy.

Desirable

• Higher National Certificate or Diploma in IT, or equivalent experience.
• Microsoft certifications.
• Cisco Certified Network Associate.

Knowledge Essential

• Good understanding of software and hardware systems to include troubleshooting.
• Excellent standard of written and verbal English.
• High quality standards in all communication.
• Excellent administration and organisational skills.
• Working and communicating with a diverse group of people at all levels.
• Ability to maintain confidentiality at all times

Desirable

• Previous experience of managing websites, HTML, XML, CSS.
• Experience managing Firewalls (fortinet) and policies and rules.

Person Specification Skills and Aptitudes Essential

• Interest in development of IT skills
• Excellent verbal and written communication skills including the ability to communicate technical information to non-technical colleagues
• Excellent problem-solving skills and solution-based thinking
• A proactive methodical and organised approach to work
• Ability to work under pressure, without supervision and to meet deadlines
• Excellent time management
• Ability to prioritise tasks / duties to ensure local/national targets are met.
• Analytical skills.
• Understanding of LAN/WAN environments

Experience Essential

• Robust experience of working within a customer focused IT troubleshooting / helpdesk role.
• Previous experience of maintaining IT Hardware and Software systems.
• Competency in using Microsoft Office applications (O365)

Desirable

• Previous experience in the NHS or a hospital environment.
• Knowledge of supporting staff remotely

Other requirements Essential

• Must be able to obtain and maintain an enhanced DBS check.
• Presentable appearance.
• Good team worker.
• Reliable.
• Flexible; covers for absent colleagues.
• Trustworthy.
• Pro-active and committed.
• Commitment to Continuing Professional Development.
• Full driving licence and own vehicle to travel to different DHC sites as required

Qualifications Essential

• Good standard of education, including numeracy and literacy.

Desirable

• Higher National Certificate or Diploma in IT, or equivalent experience.
• Microsoft certifications.
• Cisco Certified Network Associate.

Knowledge Essential

• Good understanding of software and hardware systems to include troubleshooting.
• Excellent standard of written and verbal English.
• High quality standards in all communication.
• Excellent administration and organisational skills.
• Working and communicating with a diverse group of people at all levels.
• Ability to maintain confidentiality at all times

Desirable

• Previous experience of managing websites, HTML, XML, CSS.
• Experience managing Firewalls (fortinet) and policies and rules.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Dorking Healthcare Ltd.

Address

Dorking General Hospital

Horsham Road

Dorking

Surrey

RH4 2AA

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)

Employer details Employer name

Dorking Healthcare Ltd.

Address

Dorking General Hospital

Horsham Road

Dorking

Surrey

RH4 2AA

Employer's website

https://dhcclinical.co.uk/ (Opens in a new tab)