IT Technician

4M Recruitment; Derby; Hybrid; GBP 27,000 - 29,000; Full time

Job summary

An established recruitment agency is seeking an IT Technician for a hybrid role based in Derby. The successful candidate will provide technical support, troubleshoot hardware and software issues, and maintain end-user computer systems. Ideal for someone with 2-4 years of experience in IT support, strong customer service skills, and a willingness to travel within the UK and EU. Competitive hourly rate of GBP14.50 - GBP18.50 or annual salary of GBP27,000 - GBP29,000 offered.

Qualifications

• 2-4 years of experience in an IT support/technician role.
• High school diploma (preferably in Computer and Information Science or related discipline).
• Working knowledge of desktop hardware, Windows OS, and basic networking.
• Excellent customer service skills and a methodical, solutions-focused mindset.
• The ability to work independently with minimal supervision.
• A willingness to travel within the UK and EU when required.

Responsibilities

• Delivering expert helpdesk support via phone, email, remote tools, and in person.
• Troubleshooting and resolving hardware and software issues across multiple locations.
• Installing, configuring, testing, and maintaining desktops, laptops, and related systems.
• Managing antivirus deployments, updates, and system security compliance.
• Performing hands-on hardware fixes and software upgrades at the desktop level.
• Supporting offsite/remote users as needed, including occasional UK/EU travel.
• Assisting with IT performance monitoring and reporting.
• Collaborating with network and infrastructure teams to ensure system reliability.
• Maintaining logs, documentation, and technical procedures.

Job description

Our established client is currently looking to recruit an IT Technician on a temporary to permanent basis

IT Technician
Derby - Hybrid
GBP14.50 - GBP18.50 per hour / GBP27,000 - GBP29,000

We re looking for a proactive and hands-on IT Technician. In this key support role, you ll ensure reliable, secure, and efficient operation of end-user computer systems to help staff perform critical business tasks. You ll resolve technical issues both remotely and on-site, install and maintain hardware and software, and collaborate with wider IT teams to maintain a high-performing desktop environment.

What You ll Be Doing

• Delivering expert helpdesk support via phone, email, remote tools, and in person
• Troubleshooting and resolving hardware and software issues across multiple locations
• Installing, configuring, testing, and maintaining desktops, laptops, and related systems
• Managing antivirus deployments, updates, and system security compliance
• Performing hands-on hardware fixes and software upgrades at the desktop level
• Supporting offsite/remote users as needed, including occasional UK/EU travel
• Assisting with IT performance monitoring and reporting
• Collaborating with network and infrastructure teams to ensure system reliability
• Maintaining logs, documentation, and technical procedures

What You ll Need

• 2 4 years of experience in an IT support/technician role
• High school diploma (preferably in Computer and Information Science or related discipline)
• Working knowledge of desktop hardware, Windows OS, and basic networking
• Excellent customer service skills and a methodical, solutions-focused mindset
• The ability to work independently with minimal supervision
• A willingness to travel within the UK and EU when required

This is a fantastic opportunity to join an established organisation that offer an excellent working environment and package and potential for progression.