IT Technician

Reed Technology; Colchester; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading technology support company in Colchester seeks an IT Support Technician to provide essential support and maintenance for IT systems. Candidates should possess experience in helpdesk environments, familiarity with Windows and Microsoft Office, and a problem-solving attitude. The position offers a salary of £35,000 - £40,000 per annum, hybrid working options after probation, and opportunities for skill development.

Benefits

Hybrid working options post-probation

Competitive salary

Supportive environment

Qualifications

• Experience in an IT helpdesk or technical support role.
• Proficiency in Windows environments and Microsoft Office.
• Familiarity with server management and Active Directory.

Responsibilities

• Provide technical assistance to users.
• Assist with hardware and software deployments.
• Monitor and maintain server infrastructure.

Skills

Technical assistance

PC & Software Rollouts

Server Management

Mobile Device Support

Application Deployment

Documentation

Education

Degree in Computer Science or relevant IT qualifications

Tools

Windows 7 - Windows 10

Microsoft Office 2016 / Office 365

Windows Server

Active Directory

Job description

IT Support Technician
Salary: 35,000 - 40,000 per annum
Location: Colchester Onsite during probation, followed by optional hybrid working (3 days office / 2 days from home)

REED Technology are working with a client who are looking for IT Support professional with a passion for technology and problem-solving to join their team and provide vital technical support to users across the business.

In this role, you'll be responsible for supporting, deploying, monitoring, and maintaining the organisation's IT systems and applications. You'll play a key part in ensuring smooth day-to-day operations, while also having the opportunity to contribute to exciting IT projects.

Key Responsibilities:

• First Line Support: Provide technical assistance to office-based, remote, and mobile users.
• PC & Software Rollouts: Assist with hardware and software deployment across the organisation.
• Server Management: Perform daily monitoring and maintenance of server infrastructure.
• Mobile Device Support: Set up and provide support for mobile devices.
• Application Deployment: Install, configure, and maintain applications as required.
• Project Support: Collaborate on IT projects and system improvements.
• Documentation: Maintain accurate records of processes and procedures.

Ideal Skills & Experience:

• Previous experience in an IT helpdesk or technical support role.
• Knowledge of Windows 7 - Windows 10 environments.
• Proficiency in Microsoft Office 2016 / Office 365.
• Exposure to Windows Server (Apply online only).
• Familiarity with Active Directory is advantageous.
• Degree in Computer Science or relevant IT qualifications preferred.

• Strong communication skills with the ability to explain technical issues clearly.
• A natural problem-solver with the ability to diagnose and resolve hardware/software faults.
• Eager to learn with a positive, can-do attitude.
• High attention to detail and a resourceful approach to challenges.

This is a fantastic opportunity for someone looking to develop their IT career within a supportive environment that values initiative and continuous improvement. The position offers a competitive salary, hybrid working options post-probation, and the chance to broaden your technical skills across a range of systems and technologies.

If you are interested in this opportunity and have the relevant experience for the role, please apply using the link.