IT Technician

Rise Technical Recruitment Limited; Cambridge; On-site; GBP 34,000 - 42,000; Full time

Job summary

A mission-driven non-profit based in Cambridge is looking for an experienced IT Technician to provide vital IT support. You'll manage hardware, software, and networks, and ensure adherence to security standards. With excellent benefits, a supportive environment, and funded training, this role offers a great work-life balance. Ideal for someone passionate about IT and community impact.

Benefits

Discretionary annual pay rises

Pension (5% employer/ 3% employee)

Private health insurance

25 Days holiday

Christmas closure

Training budget

Early finish hours

Qualifications

• Experience in IT support is essential.
• Strong skills in Microsoft 365 and networking required.
• Confident communicator with excellent problem-solving skills.

Responsibilities

• Provide 1st & 2nd line IT support for both on-site and remote staff.
• Manage and maintain hardware, software, networks, and Microsoft 365 services.
• Uphold Cyber Essentials Plus standards and assist with audits.

Skills

IT support experience

Microsoft 365

Networking

Hardware maintenance

Information security knowledge

Problem-solving skills

Job description

IT Technician
Cambridge - On-Site
£34,600 - £41,600 + Discretionary Annual Pay Rises + Pension (5% employer/ 3% employee) + Private Health Insurance + 25 Days Holiday + Christmas Closure + Training Budget + Early Finish Hours

Are you an IT professional looking for a role where you can make a real difference?

Would you like to work for a Tech for Good organisation, in a friendly and supportive environment, with excellent benefits, funded training, and early finishes every day?

This is your opportunity to become the face of the IT department at a mission-driven non-profit doing crucial work to keep the internet safer. You'll enjoy genuine work-life balance, a close-knit team culture, and the freedom to grow your skills with any training you need - the budget's there, just ask. Whether you're seeking stability, professional development, or the satisfaction of contributing to a vital mission, this role has it all.

This respected organisation is seeking a motivated and approachable IT Technician to be the first point of contact for colleagues both on-site and remote. You'll play a key role in keeping systems running smoothly, supporting staff with their IT needs, and ensuring the organisation's infrastructure meets Cyber Essentials Plus standards.

In this role, you'll provide day-to-day technical support, manage hardware and software, maintain networks and Microsoft 365 services, and work with trusted external IT partners. You'll also keep accurate IT documentation, monitor systems proactively, and ensure security standards are upheld.

The ideal candidate will have experience in IT support, strong technical skills across Microsoft 365, networking, and hardware, and the confidence to take ownership of tasks. You'll be someone who enjoys being the "go-to" person for IT and thrives in a collaborative, positive environment.

This is a rare opportunity to join a purpose-driven organisation that values its people, invests in their growth, and celebrates success together - from team meals to away days.

The Role:

• Provide 1st & 2nd line IT support for both on-site and remote staff
• Manage and maintain hardware, software, networks, and Microsoft 365 services
• Uphold Cyber Essentials Plus standards and assist with audits
• Configure and deploy devices, manage accounts, and maintain IT documentation
• Work closely with 3rd-party IT providers to ensure smooth service delivery

The Person:

• IT support experience
• Strong skills in Microsoft 365, networking, and hardware maintenance
• Knowledge of information security and GDPR principles
• Confident communicator with excellent problem-solving skills
• Friendly, approachable, and able to work independently or as part of a small team

Reference Number: BH-260540

To apply or learn more, click "Apply Now" or contact Ilyas Shirwani at Rise Technical Recruitment.
We welcome applicants from all backgrounds. Even if you don't tick every single box, we'd love to hear from you.