IT Technician

Suffolk Jobs Direct; Bury St Edmunds; On-site; GBP 26,000 - 29,000; Full time

Job summary

A local educational organization in Bury St Edmunds is seeking an IT Technician to support schools in enhancing the educational experience through technology. The ideal candidate will provide first-line IT support, maintain networks, and assist both teachers and pupils. This full-time position offers opportunities for career development and a collaborative environment.

Benefits

Positive work/life balance

Career development opportunities

Supportive working environment

Qualifications

• Enjoy working in a learning environment.
• Excellent communication with non-technical users.
• Knowledge of common school IT hardware and software.

Responsibilities

• Provide 1st line support for IT equipment.
• Maintain and troubleshoot software applications.
• Train teachers and students in using technology.

Skills

Communication skills

Problem-solving skills

Organizational skills

Patience

Networking knowledge

Tools

Windows Operating Systems

Mac OS

Software installation

Job description

Job Description

• Unity Schools Partnership
• Address: Bury St Edmunds, Suffolk
• Salary: £26,409 - £28,624 pro rata
• Hours: Full time, 37 hours per week, 52 weeks per year)
• Contract: Permanent. Required from September 2025
• Reference: 7722
  
  
  

Base Location: Bury St. Edmunds.

We have a travel claims policy to ensure you are supported on travel requirements of the role.

Are you an IT Technician looking to support the education system?

We want an IT Technician to support our schools to make teaching easy, help students enjoy learning and promote the power of technology in supporting classrooms getting more exciting and efficient in the future!

We are looking for an IT Technician to work in our schools across Bury St. Edmunds and the surrounding areas.

We value our employees by reinvesting in opportunities for career growth and benefits that ultimately reinforce the integrity of the trust.

We will offer you:

• positive work/life balance
• friendly and supportive working environment
• supportive and positive management
• excellent opportunities for career development
• motivation to grow and learn
• variety and job satisfaction.
  
  
  

What's in it for you?

• Unity Schools Partnership is a progressive and growing MAT (of 40 schools) that is transforming the way IT is delivered, managed and supported in our schools through the innovative use of IT to deliver excellent user focused services that are recognised by our peers as leading in the Education sector
• as part of the team, you will have access to a wide and varied range of technologies across Primary, Secondary and Special Education, with support from you colleagues who promote a cohesive work culture with diverse ideas which help form strong solutions.
  
  
  

How will you spend your days?

ICT technicians provide 1st line support to look after school IT equipment, install, order and maintain software and hardware and provide technical support to teachers and pupils.

ICT technicians work in a hub as part of the trust wide IT team and support the staff and pupils within our schools.

Your day-to-day work usually involves:

• resolving IT issues reported through our service desk ticketing system
• assisting in the maintenance of the school's network
• installing new software and upgrading existing applications
• providing technical support for teachers and pupils
• running diagnostics
• maintaining hardware peripherals (e.g. visualisers, printers, external drives)
• ensuring systems are safe and offer full child protection
• training teachers and students.
  
  
  

Skills and experience you’ll need:

• you will need to enjoy working in a learning environment and have great patience, diplomacy and good communication skills
• knowledge of operating systems, networking, hardware and software commonly used in schools
• good problem-solving skills
• good organisational skills
• the ability to explain problems and solutions clearly to non-technical users
• the ability to prioritise, work under pressure and meet deadlines
• a patient and methodical approach
• the ability to work alone or as part of a team
• an awareness of health and safety.
  
  
  

You can view a full list of requirements in the job description and person specification. If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We’d appreciate the opportunity to consider your application.

Travel between schools within your hub will be required and candidates will therefore require your own car. Where possible, we look to deploy technicians close to their home base to reduce the environmental and financial impact of travel for work. We have a travel claims policy to ensure you are supported on travel requirements of the role.

A Full Enhanced DBS check will also be required for the successful candidate.

To find out more

Please read the Job Description (pdf) and USP Candidate Information Pack (pdf)

How To Apply

To apply, please visit our website

Closing date: 9 am, 26 August 2025.

Interview date: week commencing 26 August 2025.

Please note: we may hold interviews as and when applications are received and we reserve the right to offer to a candidate prior to the closing date. We only accept applications submitted online via our careers website and which are completed before the closing deadline. With this in mind, we encourage you to apply as soon as possible and advise you check the job information as per the listing on our careers site.

Unity Schools Partnership is committed to safer recruitment, equal opportunities, safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. An enhanced Disclosure and Barring Service check will be required.

Unity Schools Partnership, welcoming diversity.

About The Team

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