IT Technician

Hunter Selection; Bath; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment consultancy is seeking an IT Technician in Bath. This role involves supporting internal users with IT issues, handling queries via phone, email, and tickets, and ensuring adherence to SLAs. Required skills include knowledge of Windows OS, Office365, Active Directory, and basic networking. The position offers benefits like 25 days holiday, career progression, and pension.

Benefits

25 days holiday + bank holiday

Career progression

Pension

Qualifications

• Good working knowledge of Windows operating systems (10/11).
• Experience with Office365 applications and environment.
• Understanding of Active Directory and Windows Server.
• Basic networking skills (TCP/IP, DNS and DHCP).
• Excellent communication skills both written and verbal.

Responsibilities

• Acting as the first point of contact for all IT Support queries.
• Assisting users remotely or face to face.
• Working closely with Senior technician.
• Researching and documenting solutions to problems.

Skills

Windows operating systems (10/11)

Office365 applications

Active Directory

Basic networking skills (TCP/IP, DNS, DHCP)

Excellent communication skills

Job description

We have an excellent opportunity for an IT Technician to join an organisation based in Bath. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You'll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits for the IT Technician

• 25 days + bank holiday
• Career progression
• Pension

Key Responsibilities for the IT Technician:

• Acting as the first point of contact for all IT Support queries
• Assisting users remotely or face to face, offering deskside support when needed.
• Working closely with Senior technician ensuring tickets are escalated and resolved where needed.
• Researching and documenting solutions to problems on the companies knowledge base.

Required Skills & Experience of the IT Support Engineer:

• Good working knowledge of Windows operating systems (10/11)
• Experience with Office365 applications and environment
• Understanding of Active Directory and Windows Server
• Basic networking skills (TCP/IP, DNS and DHCP)
• Excellent communication skills both written and verbal

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.