IT Technician

LA International; Alnwick; On-site; GBP 25,000 - 45,000; Full time

Job description

Responsibilities:

1. Queue ticket management of tickets assigned to their Hub (and surrounding spokes) ensuring appropriate updates and call management to maintain Service levels as per contract.
2. Hub stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
3. Effective management of disposals that go through their Hub as per contract.
4. Triage and perform hardware repairs of 'in Warranty kit' and liaise with vendors for parts and returns as per contract.
5. Locker replenishments where appropriate as per contract.
6. Highlight potential issues with service/potential service improvements to their Team Leader.
7. Follow any agreed processes and procedures either from the Authority (site regulations etc) or Computacenter's own.

Essentials:

• Must have SC clearance / or be able to gain this, UK National with a UK passport.
• Must join the OOH rota and standby, must have a full clean driving licence.
• 2 year+ experience in a PC field service environment or PC field Workshop environment.
• Hardware - Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
• Accredited or willing to go through HP & Dell - Desktop and Laptop training.

Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work. For security cleared jobs or non-clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise: International Trade, for the second consecutive period.