IT Technician

Additional Resources Ltd.; Aberdeen City; On-site; GBP 24,000; Full time

Job summary

Join a reputable IT services company as an IT Technician / 1st Line Support Technician. This office-based role involves providing first-line support, managing user requests, and resolving technical queries in a fast-paced service desk environment. Ideal for those starting or developing a career in IT support.

Qualifications

• Experience as IT Technician, Helpdesk Support Analyst, or similar role.
• Familiarity with software/hardware installation and troubleshooting.
• ITIL or Microsoft accreditations are advantageous.

Responsibilities

• Act as the first point of contact for IT-related issues.
• Log and manage service tickets using ServiceNow.
• Assist with the installation and troubleshooting of software/hardware.

Skills

Strong organisational skills

Ability to follow detailed instructions

Tools

O365

Windows Server

Active Directory

Job description

An opportunity has arisen for a IT Technician / 1st Line Support Technician to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions

As a IT Technician / 1st Line Support Technician, you will be the first line of support, resolving technical queries and managing user requests in a fast-paced service desk environment.

This is an office-based role offering a starting salary of £23,810 and benefits.

You will be responsible for:



* Acting as the initial point of contact for all IT-related issues via phone, email, or ticketing system


* Logging and managing service tickets using ServiceNow (or similar systems)


* Providing updates to users on the progress of their queries


* Assisting with the installation, configuration, and troubleshooting of software and hardware


* Supporting printer setup, maintenance and issue resolution


* Maintaining accurate documentation and knowledge base articles


* Meeting individual KPIs and contributing to broader service desk goals


What we are looking for:



* Previously worked as an IT Technician, IT Support Technician, 1st Line Technician, Helpdesk Support Analyst, IT Helpdesk Technician, First Line Technician, Service Desk Analyst, Technical Support Analyst, IT Support Analyst, IT Engineer, IT Helpdesk, Support Technician or in a similar role.


* Familiarity with O365, Windows Server, Active Directory, and Microsoft applications (Word, Excel, Teams, PowerPoint)


* Ability to follow detailed instructions with high levels of accuracy


* Strong organisational skills and ability to prioritise workload effectively


* ITIL or Microsoft accreditations (advantageous)


This is a fantastic opportunity to kickstart or develop your IT support career with a reputable and forward-thinking organisation.

Important Information: We endeavour to process your personal data in a fair and transparent manner.

In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message.

For more information see our Privacy Policy on our website.

It is important you are aware of your individual rights and the provisions the company has put in place to protect your data.

If you would like further information on the policy or GDPR please contact us.

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.

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