IT Technical Support Engineer - SC Cleared

Experis; Pewsey; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology services provider is seeking an IT Technical Support Engineer in Pewsey, England. This role involves managing support tickets, overseeing asset management, and performing basic hardware repairs. Candidates should have IT support experience and strong organisational skills. The position offers a competitive rate of £140 - £180 per day for a 6-month contract with possible extensions.

Qualifications

• Experience in IT support, hardware handling, or service desk environments.
• Strong organisational skills and attention to detail.
• Ability to follow structured processes and maintain accurate records.

Responsibilities

• Manage and update support tickets for your assigned hub.
• Oversee local stock and asset management.
• Perform triage and basic hardware repairs on in-warranty devices.

Skills

IT support experience

Organisational skills

Customer-focused mindset

Job description

Overview

IT Technical Support Engineer - SC Cleared

Location: Pewsey, Gloucster and Corsham
Rate: £140 - £180 Per Day
Contract Length: 6-months with extensions

We're looking for a proactive and detail-oriented IT Technical Support Engineer to join a dynamic team supporting a regional IT service hub. This role is ideal for someone who thrives in a fast-paced environment, enjoys hands-on technical work, and takes pride in maintaining high service standards.

Responsibilities

• Manage and update support tickets for your assigned hub and surrounding locations, ensuring timely resolution and communication.
• Oversee local stock and asset management, including scanning equipment in and out of the hub in line with operational procedures.
• Coordinate and process hardware disposals in accordance with agreed protocols.
• Perform triage and basic hardware repairs on in-warranty devices, including liaising with vendors for parts and returns.
• Replenish IT lockers and ensure availability of essential equipment for end users.
• Identify and escalate service issues or opportunities for improvement to the Team Leader.
• Adhere to all site-specific regulations and internal procedures to ensure compliance and consistency.

What We\'re Looking For

• Experience in IT support, hardware handling, or service desk environments.
• Strong organisational skills and attention to detail.
• Ability to follow structured processes and maintain accurate records.
• Comfortable working independently and as part of a wider support team.
• Good communication skills and a customer-focused mindset.

Please apply for immediate consideration.