IT Technical Support Engineer

Multiplex; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Multiplex, a leading construction company, seeks a Technical Support Engineer to support end-user IT operations across construction sites in London. This role involves troubleshooting hardware and software issues, ensuring effective IT service delivery, and collaborating with cross-functional teams. The ideal candidate will possess strong technical skills, coupled with exceptional communication abilities, and a commitment to delivering superior customer service.

Benefits

Discretionary annual bonus

8% company contribution pension

25 days annual leave + holiday buy options

Single private medical cover

Professional career development opportunities

Flexible benefits

Qualifications

• Experience within an IT organization in Technical/End User Computing Support.
• Expertise in Windows and Apple Operating Systems.
• Outstanding verbal and written communication skills.

Responsibilities

• Support users through investigation and resolution of IT issues.
• Maintain, administer, and troubleshoot server/network environments.
• Document and track service calls in the global service management system.

Skills

Customer support

Troubleshooting

Communication

Interpersonal skills

Networking

Problem solving

Tools

ServiceNOW

Active Directory

Microsoft Office

Cisco Meraki

Windows Server

Azure

Intune

Job description

Jobtype: Full Time

Location: UK - London

Category: Information & Communication Technology

Interested in shaping skylines across the globe?

Multiplex is a premier construction company with a simple purpose: to construct a better future. As part of our team, you'll have the opportunity to help deliver some of the world's most iconic projects, supported by approachable leadership and an inclusive culture that puts our people first.

You will also have access to a range of holistic benefits including:

• Discretionary annual bonus, 8% company contribution pension, 25 days annual leave + holiday buy options.
• Single private medical cover, employee assistance programme, and virtual GP service.
• Competitive parental leave.
• Flexible benefits such as season ticket loans, discounted gym memberships, and a cycle to work scheme.
• Professional career development opportunities through the Multiplex Learning Academy.
• Flexible work arrangements to support work-life balance.

Who we're looking for:

Our people are united by a belief in outperforming in everything we do.

What is the overall job?

The Technical Support Engineer supports all users by investigating and resolving End User Computing hardware, application, and software issues from level 1 to level 3.

The role reports to the IT Technical Support Manager and involves delivering IT support related to end user compute, including processes, procedures, and technologies within Multiplex IT. It is customer-facing, with most work hours spent visiting and supporting construction sites within the region. Key responsibilities include:

• Supporting project delivery and site setups.
• Collaborating globally with functional and cross-functional teams.
• Performing server maintenance, administration, and basic networking tasks.
• Troubleshooting user account issues such as passwords and access.
• Managing service calls and documenting work in the global service management system.
• Ensuring timely resolution of service tickets to meet SLAs.
• Diagnosing incidents and problems through user discussions and participating in problem-solving groups.
• Documenting and resolving incidents within ServiceNOW and in accordance with SLAs.
• Recommending system modifications and identifying continuous improvement opportunities.

What do I need to be successful in this role?

• Experience within an IT organization, preferably in a Technical/End User Computing Support role.
• Excellent interpersonal skills supporting technical and non-technical users.
• Strong verbal and written communication skills, with attention to detail.
• Expertise in Windows and Apple operating systems (Windows 10/11; macOS).
• Knowledge of desktop, laptop, mobile devices, and vendor products/services; troubleshooting network connectivity and configuring networked printers.
• Proficiency in standard business software such as Microsoft Office.
• IT experience including Active Directory, Azure, Intune, Mobile Device Management, Networking (Cisco Meraki), and Windows Server configuration.

Diversity is celebrated at Multiplex. We encourage applications from all genders, cultures, and backgrounds. Even if you don't meet every qualification, if you're passionate about building a better future, we want to hear from you.

We are committed to a barrier-free work environment and can provide reasonable adjustments during the recruitment process. Please inform our Talent Acquisition team during your application.