IT Technical Support Engineer

Kingdom People; Lancashire; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading IT support firm in Lancashire is seeking an ambitious IT expert for an in-house IT Support position. You will provide technical assistance with both hardware and software to ensure optimal performance of the organization’s systems. Previous IT support experience is required, along with excellent customer service skills. This role offers a salary of up to £27,000, plus benefits including healthcare and paid holidays.

Benefits

On-site parking

Pension

Healthcare

21 days holiday plus bank holidays and your birthday off

Qualifications

• 2+ years of experience in IT support.
• Working knowledge of various software and systems.
• Ability to resolve technical issues efficiently.

Responsibilities

• Provide technical assistance with hardware and software.
• Resolve issues for staff via phone, in person, or electronically.
• Log bugs and enhancement requests.

Skills

Excellent customer service skills

Strong troubleshooting skills

Critical thinking skills

Tools

Windows 10

Mac OS

Microsoft Office

Veeam

VM Ware

Horizon

PLSQL

SQL

VBscript

Job description

Are you experienced in providing IT Technical Support? My client is looking to hire an ambitious IT expert for their in house IT Support position. Your job will be to provide technical support to maintain the organisation's computer systems, both hardware and software and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity. There is a salary of up to 27,000 plus a great benefits package.

The Role

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Monitoring of server farms and perform general maintenance e.g. (File clearing)
• Liaise with 3rd party suppliers to ensure issues are resolved quickly and efficiently
• Perform hardware and software installations, configurations and updates as needed
• Perform general maintenance functions on the companies ERP
• Create and maintain tips and tricks solutions for online database and web sites
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company or from third party support.
• Create and write management reports using SQL, VBscript, PLSQL or other such products

About You

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support for 2 year(s)
• Working knowledge of Windows 10, Mac OS, Microsoft Office
• Working knowledge of Veeam. VM Ware and Horizon preferred.
• PLSQL, SQL, VBscript preferred

You will be working a 37.5 hour week, on site parking, pension, healthcare, 21 days holiday plus bank holidays and your birthday off.

INDAB