IT Technical Support Consultant

Leap29; Leeds; On-site; GBP 40,000 - 50,000; Full time

Job summary

A global technology company is seeking a Technical Support Consultant to join their IT team based in Leeds or London. The role involves providing technical support to users worldwide, ensuring the IT environment runs smoothly. Candidates should have at least three years of experience in IT support, with strong skills in Active Directory and MS 365. This position is perfect for those looking to work in a fast-paced, global setting.

Qualifications

• At least three years’ experience of hands-on, remote and telephone support.
• Experience of user administration and Active Directory in a corporate environment.
• Proven track record supporting multiple users across locations.

Responsibilities

• Provide day to day IT support including call logging and troubleshooting.
• Support the IT environment including servers and other devices.
• Monitor daily backups and manage asset database.

Skills

Interpersonal skills

PC support

User & Server Administration

Active Directory

Azure AD

MS Windows 10 & 11

MS 365 including Exchange online

Troubleshooting

ITIL

Tools

MS Teams

One Drive

SharePoint

Veritas BackupExec

Intune

SCCM

Job description

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We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds OR London office to all our users across the global business.

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Responsibilities will include:

Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds

Support of the IT environment, including servers, systems, networks, and other devices

To assist on various projects and upgrades to meet company goals

Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals

Monitor daily backups, manage asset database, and control software register

Build positive working relationships with the business

Core Technical Experience:

All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support

Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment

Hands-on experience of LAN, WAN and VPN, troubleshooting and support

Proven track record of working in a support environment supporting multiple users across multiple locations

Supporting and troubleshooting Office 365 products (MS Teams, One Drive,SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.

Ability to support a wide range of desktop applications

Deploying image / software through Intune/SCCM

Experience of ITIL based call management system, e.g., FreshService