It Technical Support Apprentice

ThingCo; Cramlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

An insurtech company in the UK is seeking an Azure Cloud Support Specialist apprentice. The role involves supporting and maintaining cloud solutions, providing technical support, and learning key technologies like Microsoft Azure and 365. This apprenticeship includes valuable qualifications and aims to enhance cloud capabilities within the organization.

Qualifications

• Understanding of on-premise and cloud-enabled technologies.
• Ability to support cloud solutions during development and live phases.
• Skills to execute device tests and provide technical support.

Responsibilities

• Participate as a member of the platform support team.
• Support and maintain cloud solutions for multiple client projects.
• Provide technical support to Customer Support teams.

Skills

Microsoft Azure

Microsoft 365

Windows

Linux

PowerShell

Cloud solutions support

Tools

Microsoft Azure

Microsoft 365

AWS

Job description

Overview

ThingCo is an insurtech company, focused on developing next generation telematics for the insurance and mobility markets. ThingCo has built a suite of revolutionary B2B and B2B products and services to address the weaknesses in the current marketplace using ThingCos deep understanding of telematics.

Key responsibilities include working as part of the platform support team, maintaining cloud solutions for multiple client projects (development and live environments), and providing technical support across teams.

Responsibilities

• Participate as a member of the platform support team
• Support and maintain cloud solutions required by multiple client projects, both during development and when live
• Prepare and execute device tests
• Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity
• Provide technical support to Customer Support teams
• Resolution of calls ranging from simple password resets to complex system queries
• Escalation of calls to Development Team as necessary
• Provide company-wide IT support

Azure Cloud Support Specialist Apprenticeship

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsofts Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QAs Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and PowerShell

Tools and technologies

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Schedule

Monday to Friday, 8.00am - 4.00pm.