IT Technical Support Apprentice

Inspiremyfuture; Birmingham; On-site; GBP 15,000 - 20,000; Full time

Job summary

A leading supplier of IT services and software is seeking an IT Technical Support Apprentice in Birmingham. This role offers a great opportunity to start an IT career by assisting senior engineers with client support and system installations. Candidates must have a minimum of 4 GCSEs including English and Maths, along with strong communication, IT, and organizational skills. The position includes a pathway for career progression and further training.

Qualifications

• Possess at least 4 GCSEs including English and Maths.
• Have a passion for IT and the ability to travel to work daily.

Responsibilities

• Log incoming support calls.
• Assist Senior Support Engineer with client support.
• Allocate support calls to appropriate engineers.
• Input and update information onto the Maintenance Logging System.
• Inform clients of Support Log Reference Numbers.
• Assist with system installations.
• Provide out-of-hours support on a rota basis.

Skills

Communication skills

IT skills

Organisation skills

Attention to detail

Education

Minimum of 4 GCSEs grade A-C including English and Maths

Job description

A leading supplier of IT Services and Software to the Retail Industry, providing EPOS Solutions and Software to both small and large retailers is now looking for an IT Technical Support Apprentice to cover a host of duties. This is an excellent opportunity to begin an IT career and gain experience in a wealth of disciplines.

Daily duties

• To Log Incoming Support Calls
• To assist the Senior Support Engineer(s) with Internal and External (Client) Support (Hardware & Software)
• To deal promptly with Support Calls and allocate to appropriate engineer in the absence of the Senior Support Engineer
• To input and update information onto the Maintenance Logging System
• To inform clients of Support Log Reference Numbers & update Clients as Required
• To undertake / assist with System installations – Internal and External
• To provide Out of Hours Support on a Rota Basis (after probation)

Entry requirements

• Minimum of 4 GCSEs grade A-C including English and Maths

Skills required

• Communication skills
• IT skills
• Organisation skills
• Attention to detail

Training to be Provided

ICT Level 3 Apprenticeship Standard: Qualification together with onsite training by the employer.

For those starting at Advanced (Level 3), the expected duration would be eighteen months. There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.

ICT 3 Course 1 – Hardware and Networking

ICT 3 Course 2 – Software and Security

ICT 3 Course 3 – ICT Administration

Professional Development Programme

Things to consider

• Do you have a driving license or are working towards?
• Do you possess the required interest and passion for IT?
• Do you possess the desired qualifications?
• Are you able to travel to the place of work on a daily basis?

Future Prospects

Full time job role, career progression, further training. A full salary review upon completion of probation period.