IT & Technical Support Analyst

Personnel Selection; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading financial services organization based in Fleet, Hampshire, is seeking an IT & Technical Support Analyst. This role involves supporting mortgage product development, system configuration, and operational tasks. Ideal for candidates with some IT experience or recent graduates looking to advance their career. The position offers a salary up to £30k, flexible work options, and a comprehensive benefits package.

Benefits

11% non-contributory pension

25 days annual holiday

Health insurance

Life assurance

Income protection

Discretionary annual bonus

Work from home options

Qualifications

• Some previous IT work experience or a recent graduate in an IT related subject.
• Experience with product development, system configuration, reporting, and IT operational tasks.

Responsibilities

• Assist in mortgage product development.
• Execute month-end reporting, ensuring accurate data delivery.
• Respond to user tickets, troubleshooting issues efficiently.

Skills

Microsoft Dynamics

Data analysis

Microsoft Office

IT support

Problem-solving

Communication

Education

Graduate in IT related subject

Tools

Excel

PowerPoint

Job description

Overview

We are a well-established financial services organisation and an industry leader in our field of the buy to let mortgage sector based in Fleet, Hampshire. We have been established for over 10 years and are now seeking to recruit an IT & Technical Support Analyst to join our IT team. The role would suit candidates with some previous IT work experience seeking the next step in their career or a recent graduate in an IT related subject seeking the opportunity to build upon their qualifications.

The purpose of the role is to support mortgage product development, system configuration, reporting, release management and IT operational tasks. The role would suit candidates looking to build hands-on experience in an organisation undertaking constant and frequent change.

Working Monday to Friday 9am – 5pm with a salary up to £30k, we also offer a competitive package of benefits including flexibility to work from home 2 days a week, 11% non-contributory pension, 25 days annual holiday, health insurance, life assurance, income protection and more.

Responsibilities

• Data & product development
  • Assist in mortgage product development.
  • Contribute to letter development within mortgage systems.
  • Execute month-end reporting, ensuring accurate data delivery.
  • Manage and implement regional updates in Microsoft Dynamics.
  • Process monthly FCA updates, ensuring regulatory compliance.
  • Handle allocation changes for system workflows.
  • Build analysis and Management Information reports.
• Product testing & data handling
  • Process and validate type applications for product functionality testing.
  • Set up and manage product testing spreadsheets for tracking and analysis.
• IT support & administration
  • Configure new starter builds, ensuring seamless onboarding for employees.
  • Manage phone and email communications, offering IT and programme support.
  • Respond to user tickets, troubleshooting issues efficiently.
  • Conduct stock checks and ordering of IT equipment and necessary resources.
  • Perform basic user administration, including access management and system configuration.
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Strong Excel skills, including data analysis and reporting functions.
  • Experience in IT support, programme operations, or system administration.
  • Familiarity with Microsoft Dynamics and reporting tools.
  • Analytical and problem-solving abilities.
  • Knowledge of mortgage processes.
  • Good communication and collaboration skills.

Qualifications & Requirements

• You will have some previous experience working within an IT role or you could be a graduate looking for your first role.
• Ideally you will have experience with product development, system configuration, reporting, release management and IT operational tasks.

What We Offer

In return we can offer a salary up to £30k, discretionary annual bonus, a full benefits package and WFH options with the opportunity to learn and improve your skills within our IT department.

How to Apply

Please send your CV asap for immediate consideration.