IT Technical Support Advisor

Perfect Placement; Bidford on Avon CP; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A reputable automotive specialist in Bidford-On-Avon is seeking an IT Technical Support Advisor. The role involves customer service, file writing, and dealer training. Ideal candidates will have a passion for high-performance cars, strong Python skills, and a desire to grow in IT. A competitive salary of approximately £32,000 is offered, along with development opportunities and remote working options.

Benefits

Full training and development opportunities

Qualifications

• Previous experience in an IT support role.
• Confident communicator with strong customer service skills.
• Patient and persistent, able to resolve conflicts.

Responsibilities

• Custom file writing for ECU enhancement programmes.
• Customer services and product delivery.
• Support for dealer training and activities.

Skills

Passion for performance cars and motorsport

Strong background in Python or other coding languages

Exemplary customer service

Strong desire to pursue a career in IT

Education

Academic qualification in IT or related subject

Job description

Overview

IT Technical Support Advisor required in Bidford-On-Avon. Reputable Automotive Specialist. Basic Salary circa £32,000. Opportunity for progression. 40 hours Monday to Friday, including remote working at weekends, once successful completed probation. Fantastic opportunity for someone with a passion for high performance cars and tech.

This is an exciting opportunity for an IT enthusiast to join an innovative and dynamic Car Software Company, where the successful IT Technical Support Advisor will become an integral part of the company's future success and expansion plans. Based from their high-spec headquarters in the West Midlands.

Responsibilities

• Custom file writing (ECU enhancement programmes)
• Customer services and product delivery
• Dealer support and training
• Training material enhancement and development
• Act database maintenance and reporting
• File key reporting and management
• Setting file management/monitoring
• Dyno testing and product research
• Support Workshop activities and dyno testing

Requirements / Skills

• Have a passion for performance cars and motorsport
• Have strong background in Python (preferred) or other coding languages
• Display a strong desire to pursue a career within IT
• Possess an academic qualification in IT or related subject (desirable but not essential)
• Have previous experience within an IT support role
• Be a confident communicator with the ability to provide exemplary customer service
• Be patient and persistent, able to pacify a situation and find the most relevant resolution
• Be highly committed to self development and continuous improvement

Additional Information

A truly exciting prospect for individuals who demonstrate a passion for all things IT and Cars; full training and development opportunities will be presented.

How to apply

If you are interested in this Motor Trade Vacancy or want to find out about other Automotive Jobs in the West Midlands, please contact Matt Cross at Perfect Placement today.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Don\'t settle for just any Motor Trade job - let us help you find the one to take the first step towards your dream Motor Trade career.