IT Technical Engineer (2nd Line)

KCS IT & Web Services; Keswick; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A local IT services company near Keswick is seeking a skilled Technical Engineer to provide 2nd Line support and deliver IT infrastructure projects. The role offers hybrid working and a competitive salary of £27,000 - £32,000 per year, depending on experience. Candidates should have strong troubleshooting skills and a focus on client satisfaction. A full UK driving license is required.

Qualifications

• Ideally, 3 years of IT support experience.
• Strong troubleshooting experience with various technologies.
• A full UK driving licence required.

Responsibilities

• Provide 2nd Line support across devices and infrastructures.
• Deliver IT infrastructure projects including server deployment.
• Maintain system security with robust cyber security practices.

Skills

IT support experience

Troubleshooting across Windows Server

Networking fundamentals

Good communication skills

Tools

Active Directory

Microsoft 365

VPN solutions

Job description

Technical Engineer (2nd Line)

Location: Braithwaite, Keswick, Cumbria

Hours: 40 hours per week, hybrid working is available.

Job Types: Full-time, Permanent

Pay: £27,000.00 - £32,000.00 per year, negotiable depending on experience

We’re looking for a skilled and motivated Technical Engineer to join our team near Keswick in the Lake District. Our office has one of the most scenic views in the UK, and we pride ourselves on offering a friendly, supportive work environment with flexibility built in.

You’ll work across a wide range of technologies, supporting clients with everything from cloud solutions and VoIP systems to infrastructure projects and cyber security. It’s a varied and rewarding role, perfect for someone who enjoys solving problems and getting stuck into real, hands-on engineering work.

What you’ll be doing

• Providing 2nd Line support across end-user devices, server infrastructure, network systems, cloud platforms, and VoIP technologies
• Delivering IT infrastructure projects including server deployment, Wi-Fi implementation, and network solutions
• Supporting clients remotely, by phone and on-site throughout Cumbria and beyond
• Keeping systems secure and up to date with strong cyber security practices
• Working closely with other engineers and helping to support other team members

What we’re looking for

Essential skills:

• Experience in IT support (ideally 3 years or more)
• Strong troubleshooting experience across Windows Server, Active Directory, Hyper-V, Microsoft 365, Windows desktop environments, Wi-Fi connectivity, firewalls, and VPN solutions.
• Good understanding of networking fundamentals
• Solid knowledge of backup, continuity and disaster recovery solutions
• Great communication skills and a proactive, client-focused attitude
• A full UK driving licence

Desirable skills:

• Currently, or previously working for an MSP
• Familiarity with VoIP systems and MSP tools such as ConnectWise or DattoRMM
• Exposure to firewalls such as Sophos, Cisco or Ubiquiti
• Experience with Kaseya, Datto, Veeam, ESET
• Industry certifications and a willingness to continue learning

Why join us?

We’re a well-established IT and web services company with a strong client base across the region and beyond. Our team handles everything from managed services and cloud platforms to networking and web hosting. We value quality work, knowledge sharing and a good work-life balance.

If you're looking for a role where you can grow, contribute and work with a great team in a stunning location, we’d love to hear from you.