IT Technical Business Analyst

DWF Law LLP; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading global legal services provider seeks an IT Technical Business Analyst in Manchester for a 12-month fixed-term contract. You will play a vital role in enhancing digital legal processes, focusing on user experience and managing technical requirements in a new SaaS environment. This role offers competitive benefits and flexible working arrangements, contributing to ongoing digital transformation initiatives.

Qualifications

• Extensive knowledge in Legal Case Management.
• Experience as a Technical Business Analyst with end-to-end change management.
• Strong understanding of customer needs and technical requirements.

Responsibilities

• Manage the entire implementation lifecycle from requirements to training.
• Gather business and technical requirements to enhance IT services.
• Collaborate with teams to ensure alignment and quality in deliverables.

Skills

Legal Case & Matter Management Systems

Technical Business Analysis

Stakeholder Management

End-user Experience

Tools

ShareDo

3E

Job description

Why join us?

DWF are looking for an IT Technical Business Analyst to join our team of world class customer focused business process, workflow & systems analysts in an international Legal Services business as they embark on a number of business critical projects.

If successful, you will work with business users across the firmto identify requirements, analyse problems/opportunities with the view to designing and configuring digital legal processes and workflows on a new low-code SaaS Case Management System, part of new suite of high quality, fully integrated platforms in an exciting programme of Digital Transformation.

We offer flexible working, although you will be required to commute to Manchester on occasion when required.

Please note, this is a 12 month Fixed Term Contract.

Responsibilities

• Working through the entire implementation lifecycle, from initial requirements workshops to configuration, testing, and training.
• Focusing on customer engagement and end-user experience by gathering high-quality business and technical requirements to improve IT services and identifying opportunities for new solutions.
• Configuring business processes in a low-code Case Management System, including phase plans, forms, data workflows, and portal pages, while ensuring alignment with enterprise architecture and integration needs.
• Collaborating with Dev/Product teams to design and implement enhanced features and widgets, ensuring deliverables meet quality standards.
• Supporting the effective embedding of new systems, processes, and ways of working within business operations, working alongside a dedicated Change and Training Team.
• Designing feedback mechanisms to identify trends and opportunities for continual improvement, rationalising, standardising, streamlining, and simplifying services for end users.

What will help you succeed in this role?

Essential

• Specialist knowledge of Legal Case & Matter Management Systems with a focus on the end user experience.
• Experience as a Technical Business Analyst/ Business Analyst, designing and delivering solutions and solutions aligned with a business's strategy and culture.
• Proven experience in successfully managing end-to-end change processes, from understanding customer needs to testing, implementation, and communications, while fostering strong relationships with stakeholders, customers, and service providers.
• Insurance and/or Legal knowledge.

Desirable

• Specialist knowledge of ShareDo and/or 3E

What we offer?

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.

We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.

About us

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.

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