IT Tech Support Consultant

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a dynamic global IT team as a Technical Support Consultant, providing essential support from our London office. This role offers the opportunity to engage with users worldwide, ensuring seamless IT operations. You'll leverage your strong interpersonal skills and technical expertise in user and server administration, Active Directory, and Microsoft 365 to enhance our IT environment. Your responsibilities will include troubleshooting, managing IT assets, and supporting various projects, all while building positive relationships within the business. If you thrive in a collaborative setting and are passionate about technology, this position is perfect for you.

Qualifications

• 3+ years in remote and telephone IT support.
• Strong experience with Active Directory and MS Exchange 365.

Responsibilities

• Provide daily IT support including troubleshooting and user account setup.
• Assist with projects and upgrades to meet company objectives.

Skills

Interpersonal Skills

PC Support

User Administration

Server Administration

Active Directory

Azure AD

MS Windows 10 & 11

MS 365

Troubleshooting LAN/WAN/VPN

ITIL Knowledge

Tools

MS Exchange 365

MS Teams

OneDrive

SharePoint

Intune

SCCM

FreshService

Job description

Social network you want to login/join with:

We are seeking a Technical Support Consultant to join our globally distributed IT team, providing technical support from our Leeds or London office to users worldwide.

The ideal candidate will have excellent interpersonal skills, strong PC support capabilities, and experience in User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS 365 (including Exchange Online, Office, Endpoint Manager), among others.

SOX control responsibilities may be part of this role, to be followed where applicable.

Responsibilities include:

• Providing daily IT support, including call logging, troubleshooting, user account setup, password resets, and PC builds.
• Supporting the IT environment, including servers, systems, networks, and devices.
• Assisting with projects and upgrades to meet company objectives.
• Supporting office moves and IT/Voice infrastructure changes.
• Monitoring backups, managing asset database, and controlling software registry.
• Building positive relationships with the business.

Core Technical Experience:

• At least three years of hands-on, remote, and telephone support experience as an IT support specialist.
• Experience with user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate setting.
• Hands-on troubleshooting of LAN, WAN, and VPN.
• Proven ability to support multiple users across various locations.
• Experience supporting Office 365 products (MS Teams, OneDrive, SharePoint), Antivirus (MS Defender), Veritas BackupExec, etc.
• Ability to support various desktop applications.
• Experience deploying images/software via Intune/SCCM.
• Familiarity with ITIL-based call management systems like FreshService.