IT Tech Support Consultant

Leap29; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Technical Support Consultant for their IT team based in London. The role involves providing comprehensive IT support across various platforms, managing user and server administration, and adhering to SOX control responsibilities. This position requires strong interpersonal and technical skills, with at least three years of relevant experience in a corporate setting.

Qualifications

• Minimum three years of hands-on IT support experience.
• Proven experience in user administration and troubleshooting.
• Demonstrated ability to support various desktop applications.

Responsibilities

• Provide day-to-day IT support including troubleshooting and call logging.
• Assist in IT projects and upgrades to enhance company goals.
• Manage daily backups and control the software register.

Skills

PC support skills

User Administration

Server Administration

Active Directory

Azure AD

MS Windows 10 & 11

MS 365

Troubleshooting

ITIL

Tools

FreshService

Intune

SCCM

Job description

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Leeds OR London office to all our users across the global business.

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 & 11 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Responsibilities will include:

Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds

Support of the IT environment, including servers, systems, networks, and other devices

To assist on various projects and upgrades to meet company goals

Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals

Monitor daily backups, manage asset database, and control software register

Build positive working relationships with the business

Core Technical Experience:

All round IT support specialist with at least three years’ experience of hands-on, remote and telephone support

Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment

Hands-on experience of LAN, WAN and VPN, troubleshooting and support

Proven track record of working in a support environment supporting multiple users across multiple locations

Supporting and troubleshooting Office 365 products (MS Teams, One Drive,SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.

Ability to support a wide range of desktop applications

Deploying image / software through Intune/SCCM

Experience of ITIL based call management system, e.g., FreshService

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Created on 22/06/2025 by TN United Kingdom