IT Team Lead: Elevate Support & Drive Team Excellence

NBCUniversal; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

NBCUniversal is seeking an IT Team Leader to oversee a dynamic IT support team, providing leadership, mentorship, and a proactive approach to problem solving. You will coordinate daily operations, manage tickets, and drive performance improvements to ensure outstanding user support.

The role emphasizes developing dashboards, mentoring staff, and collaborating with Production and Content to align IT services with business priorities.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years in IT support roles, with at least 2 years in a leadership or supervisory position.

Responsibilities

• Oversee day-to-day operations of the IT support team, ensuring efficient allocation of resources to meet needs and SLAs.
• Provide real-time guidance to team members for complex issues and act as primary escalation point for inquiries.
• Review and assign support tickets, manage workflows to balance efficiency and quality.
• Monitor team performance and implement corrective actions.
• Develop and maintain real-time dashboards to monitor KPIs and SLAs.
• Lead onboarding and training initiatives to ensure team readiness.

Skills

Leadership

Communication

People management

Stakeholder management

Education

Bachelor's degree in IT/CS

Tools

Power BI

Tableau

ServiceNow

Jira

Job description

NBCUniversal is seeking an IT Team Leader to oversee a dynamic IT support team, providing leadership, mentorship, and a proactive approach to problem solving. You will coordinate daily operations, manage tickets, and drive performance improvements to ensure outstanding user support.

The role emphasizes developing dashboards, mentoring staff, and collaborating with Production and Content to align IT services with business priorities.