IT Systems Support Engineer

IT Systems Support Engineer

Our Client is a Bank based in Central London, looking to recruit an IT Systems Support Engineer ideally with at least 2 years of experience in IT within the financial industry and overall 5 years of experience in IT.

You will be working in a small team managing the day-to-day technology infrastructure to ensure that the Bank can operate efficiently.

Responsibilities:

• Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware and networking that includes installation, configuration and troubleshooting.
• Manage day-to-day operational aspects of a project and scope.
• Design, plan and deploy IT projects to enhance the existing IT infrastructure and any applications required by the bank.
• Provide End User Computing support for all staff.
• Act as a coordinator between the London Users and Group IT Security on all requests for systems access, ensuring permissions are provided promptly and regularly updated, following the Group Access Matrix Protocol.
• Preserve the Assets of the Bank by implementing Disaster Recovery and backup procedures, ensuring compliance with Group requirements.
• Provide IT support to ensure the smooth running of daily and periodic reports for the London Compliance team to ensure adherence to the Anti Money Laundering Provisions.
• Undertake Data Extraction for reporting requirements for all other stakeholders at the bank.
• Monitor CCTV, telephony systems, and door access systems, ensuring they are well maintained with proper backup and that relevant maintenance procedures are applied.
• Overall networking equipment monitoring (i.e., Network Switches, Firewall, and other appliances) and support.
• Plan and carry out maintenance checks to ensure IT Operations and infrastructures are running smoothly, ensuring daily routine task completeness.
• Maintain and ensure that the BCP site is always ready for continuous bank operations.
• Maintain the branch PABX system, ensuring that the recording system is always operational.

Technical Skills Required:

• Technical/Functional skills:
  • Proficient in common operating systems
    • Windows 10, Windows Server 2016 and above
    • Redhat Linux based Operating System
  • Software proficiency
    • VMWare v6.7 and above
    • Veeam Backup and Replication
    • Symantec Endpoint Protection
    • Symantec Endpoint Encryption
    • ManageEngine Patch Manager Plus
    • Microsoft Office 365
  • Networking (IT)
    • Cisco Switches and Routers
    • Fortigate Firewalls
    • LAN/WAN Routing
  • Hardware
    • Dell PowerEdge Servers
    • Dell PowerVault SAN Storage
  • Project management
  • Data analysis
• Personal skills (Soft Competencies):
  • Strong interpersonal skills
  • Strong written and verbal communication skills (in English)
  • Strong stakeholder engagement

Bachelor or Master’s degree or professional qualification in relevant discipline (IT/Information Systems/Computer Science/Technology/Programming/Information Science/System Engineering/Computing).

The salary for this role is in the range £35K - £40K.

Please send your CV to us in Word format along with your salary and notice period.