IT Systems Support Analyst Apprentice (Boxxe)

Getting In Limited; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as an IT Systems Support Analyst Apprentice with a forward-thinking company. You'll become an integral part of the Security Services team, learning to provide essential technical support and assisting in delivering IT services to clients. This role offers a blend of online training and hands-on experience, equipping you with globally recognized certifications and practical skills to kickstart your career in the IT sector. If you have a passion for technology and a desire to learn, this apprenticeship is your gateway to a fulfilling professional journey.

Qualifications

• Ongoing training and accreditation in IT systems support.
• Practical experience with a focus on modern technology.

Responsibilities

• Provide technical support and manage helpdesk system.
• Resolve first-line support issues and assist with complex problems.

Skills

Attention to detail

Problem solving skills

Logical thinking

Keen to learn new technologies

Understanding of IT systems

Good work ethic

Strong customer service skills

Adapt to new tasks

Education

Level 3 Information Communications Technician

Job description

What do you want to search? Keyword Apprenticeship Type Location

IT Systems Support Analyst Apprentice (Boxxe)

Apply From: 21/12/2024

Learning Provider

Delivered by ESTIO TRAINING LIMITED

Employer

BOXXE LIMITED

Vacancy Description

• Becoming a valued part of the Security Services team
• Learning how to provide technical support
• Helping the existing staff, to deliver IT support services to clients, including the setup, configuration and delivery of end-user devices
• Managing the helpdesk system, ensuring all calls and tickets are handled within appropriate timescales
• Working on resolving the first-line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third-line support staff where necessary
• You will receive ongoing training and accreditation, enabling you to build on your knowledge and experience. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised, giving you the best possible start in your professional career within the IT sector

Key Details

Vacancy Title

IT Systems Support Analyst Apprentice (Boxxe)

Employer Description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do, and our people are the difference that make the difference. At Boxxe, we understand, we collaborate, we simplify, we care, and we deliver; together we are making tech human.

Vacancy Location

East Moor House, Green Park Business Centre Goose Lane, Sutton-On-The-Forest YO61 1ET

Wage Frequency

Custom

Number of Vacancies

1

Vacancy Reference Number

1000292592

Key Dates

Apply From

21/12/2024

Closing Date For Applications

2025-01-27 23:59:59

Interview Begin From

Possible Start Date

2025-02-03 00:00:00

Training

Training to be Provided

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

• Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
• Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
• Prioritise systems support tasks and monitor and maintaining system performance
• Maintain regulatory, legal, and professional standards
• Support the information systems needs for your business

Learning Provider

ESTIO TRAINING LIMITED

Skills Required

Attention to detail, Problem solving skills, Logical thinking, Keen to learn new technologies, Understanding of IT systems, Good work ethic, Strong customer service skills, Adapt to new tasks.

Apply Now