IT Systems Support Analyst – £32k

Recruitment Avenue; London, London; On-site; GBP 32,000; Full time

Job summary

An established industry player seeks an IT Systems Support Analyst to join their dynamic team. In this role, you'll leverage your IT support expertise to maintain and enhance the company's infrastructure, providing critical support for PC, servers, and network systems. You'll ensure data integrity and security while troubleshooting issues in a fast-paced environment. This is a fantastic opportunity to work within a professional travel company, where your contributions will directly impact operational efficiency and client satisfaction. If you thrive under pressure and enjoy solving complex problems, this role is perfect for you.

Qualifications

• Proven history in IT Support with strong troubleshooting skills.
• Experience with Windows environments and network security.

Responsibilities

• Maintain service levels for business systems users and ensure data integrity.
• Support servers and networks for various operational locations.

Skills

IT Support

Communication Skills

Troubleshooting

Time Management

Customer Facing Skills

Networking Technologies

IT Security Awareness

Education

MCSA / MCSE Qualified

Tools

Windows 7

Windows Server 2008

Windows Server 2012

Active Directory

Exchange 2013

SQL Databases

IIS

VOIP Systems

GDS Systems (Galileo, Sabre, Amadeus)

Job description

Job Title – IT Systems Support Analyst

Department/Sector – Business Travel

Job Location – London

Salary – £32k

Join this highly successful and professional travel company based in the City and put your top IT Analyst skills to the test in this challenging and exciting role!

This position will provide all levels of support and build to PC, Servers, LAN, WAN, WLAN, F/Walls and Telephone Systems within the company, as well as assisting line managers to review/document and enhance the company’s current infrastructure.

The ideal candidate should have a proven history within IT Support and display the willingness and commitment to succeed within the role.

They must be able to work successfully both as part of a team and individually, be flexible, communicate well with colleagues and clients and be able to respond efficiently and professionally when under pressure.

Responsibilities/Duties:

• Maintain adequate service levels for the Company Business systems users
• Ensure the integrity/security of the Company’s information resources/data assets
• Maintain and enforce applicable departmental standards and procedures
• Maintain a personal level of technical and business expertise
• Support the Company’s servers and networks servicing the Head Office, Remote Users and other Operational Locations
• Configure and install new computer hardware and software. Help research solution specific hardware and technology
• Participate in the creation and maintenance of inventory listings of all organisation software and hardware devices
• Ensure efficient/secure operation of all network systems
• Troubleshoot and rebuild/upgrade workstations and servers
• Ensure adherence to corporate best practices for IT
• Be responsible for proper operation of all servers and services, including Web, Name, Messaging, File, Application, communication servers and firewalls
• Perform routine maintenance including data backups, virus checking and removal, user account creation and management.
• Understand, program and support the telephone system

Experience Required:

• Experience with desktop and server environments with the following systems: Windows 7, office systems and various Windows Server versions (2k8, 2k12)
• Experience of active directory user management including group policies
• Exchange 2013 experience mainly administration and troubleshooting
• Understanding of networking technologies and be able to troubleshoot LAN & WAN environments
• Demonstrated good knowledge of TCP/IP, DNS and other networking concepts
• Experience in Network Security
• Experience with SQL databases and web services such as IIS
• Good understanding of VOIP concepts and experience in telephony preferably Mitel
• Excellent written and communication skills
• Ability to work independently and within a team
• Time management skills, and ability to meet deadlines
• Excellent troubleshooting skills – desktops and servers mainly MS Windows environment
• Strong awareness of IT Security and standards/updates.
• Record keeping, administration tasks and documentation.
• Customer facing skills

Preferred Skills / Experience:

• Telecoms
• Any major GDS system – Galileo, Sabre, Amadeus
• Qualifications (preferred but not essential)
• Preferably MCSA / MCSE Qualified