IT Systems Support Administrator

Ion recruitment; East Horsley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading technology company is seeking an enthusiastic IT Systems Support Administrator to join their Guildford office. The role involves supporting IT infrastructure, delivering user assistance, and contributing to the stability of critical systems. This position offers competitive salary based on experience, alongside attractive benefits including health coverage, a performance-based bonus, and a top-tier pension plan.

Benefits

Annual performance-based bonus

Health benefits

Top tier pension

Qualifications

• Strong experience with Windows 10/11 administration required.
• Good communication skills across all business levels essential.
• Basic networking knowledge preferred.

Responsibilities

• Provide 1st and some 2nd line support for users.
• Troubleshoot and resolve common IT issues.
• Assist with hardware/software setup and configuration.

Skills

Windows 10/11 administration

Microsoft 365/Teams

networking and patching

cybersecurity best practices

communication skills

Tools

VMware vSphere

Microsoft Exchange (on-prem)

Cisco networking

Job description

IT Systems Support Administrator

Location: Guildford, Surrey
Salary: Salary based on experience PLUS a truly blue chip benefits package including health benefits, a superb annual performance-based bonus and top tier pension.

About the Role:
Join a well-established technology company in their search for an enthusiastic IT Systems Support Technician. This role is based in the Guildford office, supporting the organisation s IT infrastructure and delivering excellent service to users across the business. You ll work alongside a skilled IT team, helping to ensure the stability, security, and efficiency of critical systems.

Responsibilities:

• Provide 1st and some 2nd line support for users

• Troubleshoot and resolve common IT issues (e.g., password resets, software installations, hardware malfunctions)

• Assist with hardware and software setup and configuration for users

• Perform regular IT operations and maintenance tasks

• Escalate complex issues to senior team members when necessary

• Develop technical skills through mentorship and hands-on experience

• Help maintain departmental documentation and assist with equipment inventory management

Essential Skills & Experience

• Strong experience with Windows 10/11 administration

• Proficient in Microsoft 365/Teams

• Basic networking and patching knowledge

• Physical hardware management (laptop provisioning)

• Awareness of cybersecurity best practices

• Good communication skills across all business levels

Desirable Skills

• Experience with VMware vSphere, Microsoft Exchange (on-prem), and Cisco networking

• Knowledge of backup technologies

• Certifications such as VCP, MCSE, or CCNA are highly valued

• Familiarity with RHEL or other Linux systems

Additional Information

• Occasional travel required must hold a valid UK driving licence

• Opportunity to learn and grow with a forward-thinking team, supporting both technology and energy sectors

Apply today if you're ready to contribute to a company with a bright future in a rapidly evolving industry!