IT Systems Manager

Story Terrace Inc.; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

A leading company in the proptech sector is seeking an IT Manager to enhance operational productivity and support staff globally. The ideal candidate will oversee tool management, support users, and improve processes, with a strong emphasis on a customer-focused approach. Competitive salary and benefits are included.

Benefits

25 days annual holiday

Private health care for family

Life insurance (4x salary)

Flexible working environment

Pension scheme

Learning management system with Udemy

Company-sponsored lunches and social gatherings

Referral bonus program

Qualifications

• 5+ years of experience in IT as an administrator or helpdesk agent.
• Empathetic attitude with a strong focus on customer service.
• Experience deploying SAML and SCIM in SaaS applications.

Responsibilities

• Ownership of tools and services, ensuring hardware/software inventory.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Project Management

Tools

Google Workspace

MDM Software

Atlassian Jira

Atlassian Confluence

Apple Products

Windows Systems

Linux Systems

Job description

About Us

At Plentific, we’re redefining property management in real time. Our mission, is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

Plentific is looking for an IT Manager who will help to keep the company running. In this role, you'll play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem.

You will help Plentific operations evolve at scale and with business needs. You’ll provide front-line user support for internal tools and technologies. Beyond the day-to-day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff.

To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees.

Responsibilities

• Ownership of all tools and services, including vendors that currently fall under the team's control. This includes ensuring our hardware and software inventory are kept up to date
• Respond to inquiries and assist in troubleshooting and resolving issues
• Support use of business operational systems including Apple, Google Suite, Slack, Zoom, Okta, Jira, Confluence (Atlassian)
• Manage our Mac, Windows and Linux endpoints through MDM solutions globally
• Proactively identify and address technical issues across the company
• Own the IT on-boarding and training curriculum
• Design, update, and maintain IT documentation
• Build and maintain System architecture diagrams.
• You may be required to work in a rota, which may include non-standard work hours.

Requirements

• 5+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent
• Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software)
• Ability to independently manage and prioritise workload
• Empathetic and relational attitude with strong focus on customer service
• Outstanding interpersonal and communication skills

• Mastery in managing systems or helpdesk teams or equivalent
• Experience deploying SAML and SCIM in a diverse set of SaaS applications
• Experience handling onsite AV systems
• Deploying on prem technology to support is a plus
• Experience building configuration profiles and policies
• Experience deploying hundreds of macOS and iOS devices at scale
• Extensive Project Management experience is a must

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.