IT Systems & Infrastructure Engineer

QA Limited; West Yorkshire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading tech training company in Leeds is looking for an IT Systems & Infrastructure Engineer to provide 3rd line support across multiple locations. Responsibilities include monitoring support tickets, assisting teams, and infrastructure roll-out projects. The ideal candidate will have high competence in Microsoft Cloud technologies and experience in a similar role. Benefits include 27 days holiday, wellness programs, and opportunities for personal growth.

Benefits

27 days holiday

Gympass

Cycle to Work scheme

Employee Assistance Programme

Charity leave

Qualifications

• High competence in Microsoft Cloud technologies.
• Experience working in a 3rd line IT support role.
• Ability to understand and mitigate risk in system issues.

Responsibilities

• Monitor the progress of support tickets.
• Assist 1st/2nd line teams with problem-solving.
• Proactively monitor business systems to prevent issues.

Skills

Microsoft Cloud technologies

Cloud and OnPrem backup technologies

Virtualisation and server hardware

Networking, firewalls, and VPN technologies

Experience in IT Systems 3rd line role

Cloud migration of internal systems

Job description

Overview

IT Systems & Infrastructure Engineer - Leeds, Onsite once a week

Permanent

You will be responsible for providing 3rd line technical support for the company user base across multiple locations via telephone, onsite and help desk software. You'll solve support incidents, monitor the progress of calls from inception to resolution ensuring that end-users are informed of progress at all times. You will also be supporting IT infrastructure roll-out projects including planning and implementation.

Responsibilities

• To monitor the progress of a call from escalation into the 3rd line queue to resolution
• To close a minimum number of tickets per day
• To assist 1st / 2nd line teams, IT Engineering and other IT teams in problem solving
• Escalate tickets / problems to the Head of Systems and Infrastructure using predefined procedures where the resolution falls outside agreed targets
• To proactively monitor business systems and infrastructure with an aim to fix problems before the business notices
• Work with 3rd party suppliers escalating problems and changes required
• Build and configure Corporate IT systems to pre-defined specifications and ensure adherence to task lists

Skills / Experience

• High competence in Microsoft Cloud based technologies, including but not limited to Entra ID, MSTeams, Exchange, Sharepoint and OneDrive
• Experience of Cloud and OnPrem backup technologies
• High understanding of Virtualisation, SANS and server hardware
• High understanding of networking, firewalls and vpn technologies
• Experience working in an IT Systems related 3rd line role
• The ability to understand risk and actions that could be taken to mitigate the risk with regards to system / infrastructure issues and implementation projects
• Experience of Cloud migration of internal systems

What We'll Do For You!

About QA:

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500.

We believe skills alone aren't enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation's siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale.

QA is headquartered in London and New York.

We offer benefits to support your health & wellbeing, including: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

How we'll help with finance matters

In addition to pension, group income protection and life insurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.

Personal growth

Learning and opportunity is at the core of what we do - and that applies to you too! You'll have the unique opportunity to develop your skills on our QA authored courses in the latest tech.

Our people

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

QA is an equal opportunities employer and welcomes applications from all candidates. We are committed to promoting diversity and inclusion in the workplace.