IT Systems Engineer / 2nd Line & 3rd Line Support Technician

AWD online; Aberdeen City; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

A modern university in Garthdee, Aberdeen is seeking an IT Systems Engineer to provide 2nd and 3rd line support. The role involves technical planning, supporting Windows and Linux environments, and developing virtualised servers. Applicants should have relevant degree-level education or substantial experience. This full-time position offers a salary of £46,161 - £49,337 per annum plus benefits, with hybrid working options available.

Benefits

Generous pension scheme

46 days annual leave

Onsite nursery and sports centre

Voluntary health and travel benefits

Qualifications

• Educated to Degree Level or significant work experience.
• Understanding of IT trends and ITIL service delivery.
• Experience of working within structured projects.

Responsibilities

• Plan and implement End User Computing activities.
• Develop and support Windows and Linux Servers.
• Ensure compliance with IT security and quality standards.

Skills

Technical planning for End User Computing

Support for Windows and Linux Servers

Develop Virtualised Servers

Configure and deploy Applications

Third line support

Identity Management Systems

Education

Degree Level Education

Tools

Microsoft Exchange 2019

Redhat Linux

SCCM

Job description

JOB OVERVIEW

IT Systems Engineer / 2nd Line & 3rd Line Support Technician with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure is required for an innovative and modern university based in Garthdee, Aberdeen, Scotland.

This job is officially known in the University as a Systems Engineer

SALARY: £46,161 - £49,337 per annum + Benefits (see below)

(The advertised salary includes a market supplement of £10,553 per annum pro-rata, which is reviewed biennially)

LOCATION: Garthdee, Aberdeen / Hybrid working

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 hours per week

DUTIES

Your duties as an IT Systems Engineer / 2nd Line & 3rd Line Support Technician will include:

• Technical planning and implementation of End User Computing activities such as desktop builds and group policy deployments
• Develop and support Windows and Linux Servers on associated hardware
• Develop and support Virtualised Servers (e.g. using VMware or Nutanix)
• Configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF) and provide third line support where required
• VDI development and support
• Develop and manage the university's Identity Management Systems
• Administer, maintain and support M365 services, providing and implementing recommendations for change
• SAN management and development
• Develop and support Windows 10/11 and macOS systems and associated applications, e.g. Office 365, Adobe CC Suite, Engineering Applications etc
• Ensure that all relevant support documentation is maintained to reflect changes and additions to the University’s infrastructure
• Adhere and contribute to change control processes
• Adhere to project development standards
• Ensure work is delivered in accordance with current IT security and quality standards and procedures
• Act as a mentor to colleagues developing their technical skills and understanding of the universities IT systems and standards

CANDIDATE REQUIREMENTS

ESSENTIAL

• Educated to Degree Level. For exceptional candidates, significant working experience and a demonstrable track record will be accepted as an alternative
• An understanding of current developments and trends in IT
• Awareness of ITIL service delivery and support processes
• Experience with:
• Experience of working within structured projects
• Third line support, troubleshooting and resolving major incidents
• Experience of AD and EntraID design and maintenance
• Server and desktop deployment including virtualisation, configuration, installation and upgrades
• Performance management, capacity monitoring & optimisation, security management
• Endpoint and Mobile Device Management e.g. Intune and JAMF
• Application virtualisation
• Systems management, preferably SCCM
• Desktop OS preferably Windows 10 and above, and macOS
• Windows Server 2012R2 and above
• Microsoft and Office 365
• Exchange 2019
• Redhat Linux
• SAN management

DESIRABLE

• Qualifications and Professional Memberships
• Professional Qualifications/Certification i.e. Microsoft, Linux, VMware, Nutanix or Citrix

Knowledge and experience of:

• Familiar with High-Performance Computing technologies
• Awareness of configuration management
• Familiar with business continuity planning
• Providing IT infrastructure support in an environment servicing 500+ users
• Supervisory experience of junior staff at a technical level
• Working in a higher education environment
• Experience of a wide range of Linux distributions
• Experience of Citrix XenDesktop 7
• Experience of cloud hosting platforms
• Experience of maintaining LAMP environments
• Virtual Learning Environment (VLE) such as Moodle
• Network infrastructure and technologies

BENEFITS

• A generous pension scheme
• 46 days annual leave (including statutory days)
• An onsite nursery and sports centre
• A range of voluntary health and travel benefits

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13851

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