IT Systems Administrator

The Retail Partnership Ltd; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A well-established fashion brand seeks an IT Support Specialist in London. This key role involves providing desktop IT support, onboarding new staff, and managing IT systems including ERP. The ideal candidate will have strong technical skills in networking, cybersecurity, and experience with systems like SAP. Excellent communication is vital for conveying technical concepts to non-technical users.

Qualifications

• Strong experience in desktop IT support and Microsoft applications.
• Proven knowledge of networking protocols and IT infrastructure.
• Background in security protocols, including firewall configuration.

Responsibilities

• Act as the first line of support for IT-related queries.
• Set up and configure new hardware/software for incoming staff.
• Coordinate management of servers, cybersecurity, and overall IT infrastructure.

Skills

Desktop IT Support

Troubleshooting

Communication

Networking Protocols

Cybersecurity Best Practices

Windows OS

Education

Experience with ERP

Understanding of Security Protocols

Tools

SAP

NuOrder

Centric PLM

Concrete

AX

Job description

We are working with a well-established fashion brand to recruit a proactive and technically capable IT Support Specialist to be the first point of contact for all IT support within their London office.

This role is pivotal in ensuring smooth day-to-day IT operations for a team of approximately 90 employees. The successful candidate will also support new starter onboarding, hardware/software setup, and contribute to wider IT and business system initiatives. The position will work closely with the Special Projects team on the implementation of systems such as SAP.

Main Responsibilities will include:

Act as the first line of support for all IT-related queries across the business

Provide support for desktop systems, end-user devices (laptops, mobile devices), and core office applications

Set up and configure new hardware/software for incoming staff and ensure systems are optimally deployed

Deliver user training on hardware and software as required

Collaborate on internal change projects and IT system implementations

Liaise with external vendors and service providers to maintain system performance and escalate issues when needed

Oversee IT asset management - procurement, inventory, and lifecycle

Ensure connectivity and compliance with internal networking standards

Coordinate the management of servers, cybersecurity, and overall IT infrastructure

Monitor systems and perform diagnostic tests to maintain optimal performance

Person Specification:

Strong experience in desktop IT support including Windows OS and Microsoft applications

Proven knowledge of networking protocols (wired and wireless), email systems, and general IT infrastructure

Understanding of antivirus, malware protection, and cybersecurity best practices

Experience with ERP and business tools such as SAP (essential), and familiarity with platforms like NuOrder, Centric PLM, Concrete, and AX (desirable)

Background in security protocols including firewall configuration and penetration testing

Excellent communication skills, with the ability to translate technical information for non-technical users

Strong troubleshooting skills and a methodical approach to problem-solving

Ability to manage competing priorities and meet deadlines efficiently