IT Systems Administrator

CMD Recruitment; Cardiff; Remote; GBP 35,000 - 55,000; Full time

Job summary

A leading SaaS business is seeking an IT Systems Administrator to manage their IT infrastructure and ensure security compliance. This home-based role offers flexibility and career development opportunities, requiring expertise in Microsoft 365 and a proactive approach to IT management.

Benefits

25 days holiday plus bank holidays

Birthday off

Volunteering day

Private healthcare

Flexible working arrangements

Qualifications

• Proficiency in Microsoft 365 administration and security compliance.
• Experience in Windows and Mac OS configuration and troubleshooting.
• Knowledge of ISO 27001, GDPR, Cyber Essentials, and PCI-DSS.

Responsibilities

• Manage IT infrastructure, ensuring performance, security, and compliance.
• Administer Microsoft 365 services and implement security measures.
• Provide internal IT support and manage incidents and service requests.

Skills

Microsoft 365 administration

Windows configuration

Mac OS configuration

ISO 27001 knowledge

GDPR knowledge

Cyber Essentials knowledge

ITIL familiarity

Tools

IT service desk tools

malware management tools

vulnerability management tools

security awareness platforms

Job description

IT Systems Administrator

Location: Home-based / Flexible Working
Salary: Competitive
Contract Type: Permanent

About the Company

A SaaS business delivering innovative solutions seeks a skilled IT Systems Administrator to join its growing team. The role supports the smooth operation and security of IT systems, reporting to the IT Manager. It offers an excellent opportunity for career progression for candidates with an IT Service Desk or Technical Support Analyst background, transitioning into a broader Systems Administrator role.

The Role

The IT Systems Administrator will manage the company's IT infrastructure, ensuring optimal performance, security, and compliance. The role involves building on existing technical and soft skills while deepening expertise in SaaS systems, Microsoft 365 services, and cybersecurity management.

Key Responsibilities:

• Microsoft 365 Management: Administers and maintains Microsoft 365 services, including Identity, InTune, Exchange, Security, SharePoint, Teams, and Teams Direct/Calling. Ensures performance, availability, and security of the M365 environment.
• Information Security: Implements and maintains security measures compliant with ISO 27001, GDPR, Cyber Essentials, and PCI-DSS. Conducts audits, risk assessments, and configures MFA/SSO and security awareness training.
• Machine Configuration & Diagnostics: Configures, deploys, and troubleshoots Windows and Mac systems. Performs system audits, updates, patches, and automates vulnerability fixes.
• Service Desk Operations: Provides internal IT support, manages incidents and service requests, and maintains documentation and knowledge base articles.
• System Integrations & Migrations: Supports integration and migration projects, collaborates with teams, and trains end-users on new systems.

Candidate Requirements:

Technical Skills

• Demonstrates proficiency in Microsoft 365 administration (Identity, InTune, Exchange, Security, Teams, SharePoint).
• Shows expertise in Windows and Mac OS configuration, diagnostics, and Microsoft Office troubleshooting.
• Exhibits strong knowledge of ISO 27001, GDPR, Cyber Essentials, and PCI-DSS standards.
• Has experience with IT service desk tools, malware/vulnerability management, and security awareness platforms (e.g., KnowBe4).
• Displays familiarity with ITIL and ISO 9001/27001 frameworks.

Soft Skills

• Approach work proactively, reliably, and enthusiastically with a passion for learning and growth.
• Manages tasks in a structured and methodical manner.
• Works independently and as part of a remote team, prioritising tasks effectively.
• Communicates excellently in written and verbal forms.
• Maintains a customer-centric focus with a track record of delivering excellence.

Benefits of Joining

• Impactful Work: Contributes to the strategic direction of IT and leads key security and compliance projects.
• Career Development: Gains expertise in cloud-based security and Microsoft 365, with opportunities to grow in a dynamic business.
• Flexible Work: Enjoys a home-based role with flexible working arrangements.
• Benefits Package: Receives a competitive salary, 25 days holiday plus bank holidays, birthday off, volunteering day, and private healthcare.
• Supportive Culture: Joins a people-centric, innovative team.