IT Systems Admin

Humanoid; Greater London; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Equity stock options

30+ paid days off including 23 annual/

Private healthcare

Pension 8% total

Free daily breakfast and snacks

Job summary

Humanoid is seeking an IT Systems Administrator who is a genuine Atlassian specialist to own Jira and Confluence configuration. This hands-on role combines Atlassian administration with general IT support for a fast-growing humanoid robotics company in London.

You will design workflows, manage user access and SSO, and partner with Engineering, HR and Finance to translate requirements into scalable Jira configurations. The role offers equity, private healthcare, and a collaborative environment.

Qualifications

• Proven Jira administration in production environments.
• Strong Confluence knowledge and governance.
• Solid Jira admin concepts: schemes, workflows, permissions and automation.
• Experience with identity management and SSO concepts.
• Experience in IT helpdesk or systems administration.
• Excellent communication and ability to gather requirements.

Responsibilities

• Lead Jira/Confluence admin, designing workflows and fields.
• Manage user provisioning, access controls, and SSO integration.
• Create dashboards and automation rules for teams.
• Collaborate with Engineering, HR, Finance and Operations to translate requirements.
• Plan upgrades, migrations, and documentation.
• Provide day-to-day IT support and operations.

Skills

Jira admin

Confluence admin

Atlassian suite

SSO IAM

IT support

Communication

Tools

Bitbucket

Jira Service Management

Job description

Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.

About the Role

We are looking for an IT Systems Administrator, who is also a genuine Atlassian specialist. You will be the go-to expert for Jira and the wider Atlassian suite, owning its configuration, governance and continuous improvement. You will also be a hands-on member of the IT team, picking up day-to-day support and a mix of general IT projects as needed.

Roughly 50-60% of your time will be spent on Atlassian administration and optimisation, with the remainder on general IT support and operations.

What You'll Do

Atlassian / Jira administration (primary focus)

• Act as subject matter expert and system owner for Jira (Software, Work Management and/or Service Management) and Confluence, and where applicable Bitbucket, Trello and Jira Product Discovery

• Design, build and maintain projects, workflows, issue types, custom fields, screens, permission schemes and notification schemes

• Manage user provisioning, groups, roles, licences and access controls, including SSO/SCIM integration

• Build and maintain automation rules, dashboards, filters and reports to support teams across the business

• Partner with stakeholders (Engineering, HR, Finance, Operations, etc.) to translate process requirements into effective Jira configurations

• Maintain governance and best practice: naming conventions, configuration standards, and clean-up of unused projects, fields and workflows

• Manage marketplace apps and integrations (e.g. Slack, Microsoft Teams, GitHub/GitLab, Okta/Entra ID), including vendor and renewal coordination

• Plan and execute upgrades, migrations (Cloud/Data Center) and consolidation work, with appropriate testing and change communication

• Create documentation, training materials and guidance for end users, and run onboarding or “office hours” sessions

• Monitor performance, audit logs and security settings, and keep the platform compliant with company policy

General IT support and operations

• Provide first and second-line support for hardware, software, accounts and access issues

• Onboard and offboard staff: set up accounts, devices and licences

• Administer core business tools such as Microsoft 365 / Google Workspace, identity and MDM platforms, and collaboration tools

• Support endpoint management (Windows, macOS, mobile) including imaging, patching and asset tracking

• Assist with network, printer, meeting room and AV support where required

• Contribute to IT projects, vendor management, procurement and documentation

• Follow and help improve IT security practices (MFA, access reviews, device compliance)

What We're Looking For

Essential skills and experience

• Proven experience (typically [3+] years) administering Jira in a production environment, with a track record of designing and managing workflows, schemes and automation

• Strong working knowledge of Confluence and wider Atlassian tooling

• Solid understanding of Jira admin concepts: project configuration, permission and notification schemes, JQL, global vs project-level administration

• Experience in a general IT, helpdesk or systems administration role

• Working knowledge of identity and access management (e.g. Entra ID, Okta, Google Workspace) and SSO concepts

• Strong troubleshooting skills and the ability to prioritise competing demands

• Excellent communication skills, with the ability to explain technical concepts to non-technical colleagues and gather requirements from stakeholders

• Comfortable working independently and taking ownership

Desirable

• Atlassian certification(s), e.g. ACP-120 (Jira Administration), ACP-620 (Cloud Administration) or similar

• Experience with Jira Service Management, ITSM processes (ITIL) or Assets/Insight

• Experience with Atlassian Cloud and/or Data Center migrations

• Familiarity with the Atlassian REST API, ScriptRunner or light scripting (Python, PowerShell, Bash)

• Experience with MDM tools (Intune, Jumpcloud) and SaaS administration

• Exposure to Agile ways of working (Scrum, Kanban)

• Understanding of security and compliance frameworks (ISO 27001, SOC 2)

What We Offer

• Competitive equity: stock options with meaningful upside as we scale.

• 30+ paid days off, including 23 days of annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).

• Private healthcare, including virtual and in-person care.

• Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.

• Free daily breakfast, catered lunch, and snacks in-office.

• Work at the frontier - collaborate daily with world‑class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.

• Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.