IT System Administrator II

First Interstate Bank; East Hampshire; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to implement and support software applications. This role involves collaborating with teams to resolve issues, deploying upgrades, and providing tier-three support. You'll have the opportunity to work with various technologies, including Windows Server and SQL Server, while also developing training for end users. Join a dynamic environment that values your expertise and offers a comprehensive benefits package, allowing you to thrive both personally and professionally.

Benefits

Generous Paid Time Off

Child Care Assistance Program

Exercise Reimbursement Program

Qualifications

• 5+ years of experience in IT with a focus on software applications.
• Familiarity with Active Directory, Windows Server, and networking.

Responsibilities

• Implement and support software applications while serving as the primary contact.
• Research and deploy upgrades, providing tier-three support for escalated issues.

Skills

Communication Skills

Technical Skills

Organizational Skills

Independence

Education

Bachelor's Degree

CompTIA A+

MCSE

CCNA

Tools

PowerShell

SolarWinds

SQL Server

Citrix XenApp

VMware

Job description

This position can be located in Bend, OR, Boise, ID, Omaha, NE, Sioux Falls, SD, and Great West Center in Billings, MT.

What's Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependents.
• Exercise reimbursement program for employees.
• We care about the communities we serve and invite you to be part of our efforts.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

Summary

Implement, upgrade, document, and support assigned software applications. Serve as the primary contact between the vendor and IT Operations staff, working with management, project teams, and system engineers to resolve issues and deliver projects.

Essential Duties & Responsibilities

• Research, test, and deploy upgrades and releases following change management procedures.
• Provide tier-three support for escalated issues and collaborate with other IT teams for resolution.
• Understand application interactions with underlying technologies such as Windows Server, SQL Server, Active Directory, Citrix XenApp, VMware, and networking protocols.
• Use PowerShell and scripting tools to automate processes and troubleshoot.
• Develop and deliver training for end users.
• Create and maintain system documentation, including procedures, diagrams, disaster recovery plans, and audits.
• Assist in creating SLAs and BCPs for applications.
• Translate business requirements into system requirements and communicate with vendors.
• Monitor and report on system performance issues.
• Recommend system improvements based on business needs.
• Lead meetings and project efforts, supporting or serving as system administrator for applications.
• Occasional after-hours work may be required.

Qualifications

Successful candidates will be able to perform all duties satisfactorily. Reasonable accommodations can be provided for disabilities.

Education & Experience

• Bachelor's degree and 5+ years of related experience, or equivalent; certifications like CompTIA A+, MTA, MCSE, CCNA are considered in lieu of a degree.
• Familiarity with core infrastructure including Active Directory, Windows Server/OS, scripting, middleware, databases, networking, and application topologies.
• Experience with SolarWinds or similar network monitoring tools.
• Bank software administration experience is preferred.

Skills & Requirements

Strong communication, professionalism, independence, organization, and technical skills. Ability to learn new applications quickly.

Language Skills

Ability to interpret technical and business information and present effectively.

Mathematical Skills

Proficiency in basic math, ratios, percentages, and data visualization.

Reasoning Ability

Ability to analyze problems, interpret instructions, and draw conclusions.

Physical Demands

Regular walking, talking, listening; occasional lifting up to 50 pounds; vision requirements.

Work Environment

Moderate noise level; reasonable accommodations available for disabilities.

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.**