IT Support Technician Vacancy - Derbyshire

Bihr; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to enhance their computer operations and user support services. This full-time role involves providing first-line support for hardware, software, and networking issues, ensuring smooth operations within a dynamic environment. The ideal candidate will possess strong organizational and communication skills, with a solid understanding of Microsoft products and network infrastructure. Opportunities for career development abound in this supportive team, where your contributions will directly impact the success of the organization. If you thrive in fast-paced settings and enjoy problem-solving, this position is perfect for you.

Qualifications

• 2+ years of experience with computers and network infrastructure.
• Strong knowledge of Microsoft products and problem-solving abilities.

Responsibilities

• Provide first-line support for network, hardware, and Microsoft software.
• Manage software upgrades and perform basic PC maintenance.

Skills

Microsoft Office

Networking Support

Problem Solving

Communication Skills

Attention to Detail

Education

College Graduate

Microsoft Certified Professional

A Level in IT Technologies

Tools

Windows Operating Systems

Active Directory

Apple OS X

Job description

The position's primary focus will be in the areas of computer operations, user and desktop support (hardware and software), helpdesk, Microsoft Office, and networking support.

This is a first-line support role involving network, hardware, and Microsoft software support. You will also be responsible for managing software upgrades, and basic PC maintenance including moving PCs, installing new PCs, installing software on existing PCs, and daily checks of networks and servers.

Ideally, we are looking for someone who can work on their own initiative, solve problems, and make decisions. The candidate should demonstrate strong literacy skills, possess high organizational skills, and be able to multitask. Good attention to detail, excellent communication skills, and comprehensive knowledge of Microsoft products are essential. The candidate should also be adaptable and able to function in a fast-paced, demanding environment.

The ideal candidate will exercise judgment and creativity in selecting and applying procedures correctly and will know when to refer problems to the manager or next level of support.

Joining our team offers excellent opportunities for career development in an environment where employees can grow their skills.

This is a full-time, permanent position; salary depends on experience and qualifications. A full, clean driving license and own car are required.

Requirements

1. Education: College graduate or equivalent with computer operations certification such as Microsoft Certified Professional or similar. A level in IT technologies is beneficial.
2. Skills and Experience: At least two years of experience with computers, including Windows operating systems and understanding of network infrastructure. Knowledge of hardware and software, especially Microsoft Windows/Office, and Active Directory, is required. Experience with Apple OS X is a plus.

Additional training will be provided to the successful applicant.