IT Support Technician - Lots of projects and exposure to IT Management - REF 1005

Interface Recruitment UK; Oldham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for an experienced IT Support Technician to join their dynamic team. This role offers a unique blend of business-as-usual tasks and exciting projects, providing opportunities for technical development and long-term security. You will support the IT Manager in maintaining and developing IT hardware and software, troubleshoot various devices, and ensure efficient IT support processes. This is a fantastic opportunity to be part of a growing organization that values innovation and design, making a significant impact in the consumer products sector.

Qualifications

• 2+ years of experience in IT Support roles with strong troubleshooting skills.
• Knowledge of MS Office and flexibility in working hours is essential.

Responsibilities

• Troubleshoot and resolve IT issues effectively and efficiently.
• Manage internal helpdesk system and ensure IT support processes are documented.
• Install and configure hardware, software, and networks.

Skills

Troubleshooting

IT Support

MS Office (Outlook, Excel, Word, PowerPoint)

Navision or Business Central

Flexibility in working hours

Job description

IT Support Technician – Lots of projects and exposure to IT Management – REF 1005

Hours of work: 7.30 to 9:30am start time, 4 - 6pm finish time

IT Retail

Qualifications:

NA

Contact number:

07887426975

This fast-paced and growing organisation is seeking an experienced, all-round IT Support Technician to support their IT Manager in maintaining and developing the business's IT hardware and software. This is a true BAU and projects mix at the 1st to 2nd line level.

This opportunity offers long-term security & technical development at a growing business.

Skills and Qualifications:

• Experience in troubleshooting desktop, laptop, tablet, and mobile phone devices.
• Minimum 2 years’ experience in an IT Support role.
• MS Office knowledge (Outlook, Excel, Word, PowerPoint)
• Navision or Business Central knowledge is an advantage.
• Flexibility in working hours to accommodate the needs of the business.

Responsibilities

Company Information:

With innovation, design, and high-profile brand partnerships, they lead the way with on-trend and in-demand consumer products.

For over a decade, the organisation has been trusted and respected by leading retailers & partners, including a large portion of high street retailers to create bespoke own brand and licensed product ranges.

Role Description:

• Troubleshoot, problem-solve, and resolve IT issues effectively and efficiently.
• Provide good service through email and in person.
• Manage internal helpdesk system.
• Ensure IT Support processes are both followed and documented.
• Install authorised software on desktops/laptops and servers.
• Diagnose system errors and other issues.
• Install and configure computer hardware, software, systems, networks, printers, and scanners.
• Set up accounts for new users.
• Work as part of the wider IT Team to support the delivery of its goals and objectives.
• Deliver individual projects alongside support work.