IT Support Technician (London)

TieTalent; London; Hybrid; GBP 32,000; Full time

Job summary

An established industry player is seeking an IT Support Technician to join their dynamic team. This role offers an excellent opportunity for career progression in IT, focusing on helpdesk support and modern technologies. The ideal candidate will possess strong communication skills and a proactive attitude, working collaboratively within a supportive environment. Responsibilities include providing direct support to staff, managing IT security checks, and assisting with various IT projects. With generous benefits and a commitment to equal opportunities, this position is perfect for someone eager to grow in the IT field.

Benefits

33 days annual leave

Generous Pension Scheme

Discretionary sick pay

Employee Assistance Programme

Qualifications

• Experience supporting multiple stakeholders in a dynamic environment.
• Skills in operational support and administration.

Responsibilities

• Provide direct support to internal staff, responding to logged incidents.
• Assist with hardware, software, and telephony projects.
• Maintain office IT and audio-visual equipment.

Skills

Helpdesk Support

Technical Communication

Operational Support

Data Reporting

Education

IT-related Degree or Equivalent Experience

Tools

Spreadsheets

IT Service Management Software

Job description

About

IT Support Technician

Full time – Permanent

Salary - £31,914

Office based a minimum of 3 days each week (working from home options for additional days are subject to Line Manager agreement)

Closing date for applications: Thursday 1st May 2025

Interviews will take place online via video conference and in person - week commencing 5th May 2025

About Us

Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. It operates the National Gambling Helpline, delivers free treatment services across multiple regions in Great Britain, and raises awareness about gambling harms through a variety of prevention-based programmes.

The Role

This role offers an excellent opportunity for someone looking to progress their career in IT, with a good knowledge of Helpdesk support. At GamCare, we are recruiting an IT Support Technician who is interested in modern technologies and is a confident communicator with excellent deskside manners. The ideal candidate will have a can-do attitude and enjoy working collaboratively within a small, established support team.

The IT Support Technician will provide direct support to internal staff, responding to all logged incidents and requests. On-the-job training for internal processes will be provided by GamCare’s IT Operations Manager.

About You

You will work as part of a team, proactively completing tasks and small projects, gathering information, responding to technical queries, working with stakeholders, using initiative to take action, and identifying improvements to meet GamCare’s changing needs.

You should have experience supporting multiple stakeholders in a dynamic environment, with skills in operational support and administration, including updating spreadsheets, reporting trends, and collating data for reports.

Key Responsibilities

1. Work with the IT Operations Manager to ensure regular checks related to IT Security, Staff Movements, Software Licenses, Hardware Stock Levels.
2. Ensure all new employees are inducted with the necessary IT tools and data access from day one.
3. Assist with hardware, software, and telephony projects.
4. Maintain office IT and audio-visual equipment through regular testing and maintenance.
5. Update the IT Service Catalogue and knowledge base, documenting all processes and tasks.
6. Minimize system downtime by supporting SLAs and response times based on priority.
7. Coordinate between staff and third-party IT providers.
8. Support IT risk management and threat assessments.
9. Report on current IT incident trends.

Benefits You Can Enjoy

• 33 days annual leave including bank holidays, increasing with service.
• Generous Pension Scheme with 6% employer contribution and 2% employee contribution.
• Discretionary sick pay from day one.
• Employee Assistance Programme providing 24-hour support.

GamCare values lived experience and encourages applications from candidates with such backgrounds. We are committed to equal opportunities and do not discriminate based on race, religion, gender, age, sexuality, gender identity, or physical ability. Visa sponsorship is limited and only available in specific circumstances. For further information or reasonable adjustments during the application process, please contact us.