IT Support Technician (Level 1/2)

Britbet; Liverpool City Region; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

A technology company in the Liverpool City Region is seeking an IT Support Technician (Level 1/2). This full-time role supports both hardware and software, primarily focusing on Windows 11 and Microsoft 365 within a hybrid working model. Candidates should have at least one year of experience in technical support. The position offers a salary of £32,000, includes a rotating on-call schedule, and provides opportunities for training and career advancement.

Benefits

Hybrid model: 3 days in-office / 2 days from home

Up to 10% discretionary yearly bonus

Training and certification support

Free on-site parking

Qualifications

• Min. 1 year experience in a 1st/2nd line support role.
• Strong understanding of Windows 11 and Microsoft 365.
• Basic networking knowledge (TCP/IP, LAN/WAN).

Responsibilities

• Provide 1st and 2nd line technical support.
• Support day-to-day operations of IT hardware.
• Administer Microsoft 365 services.

Skills

Problem-solving

Communication skills

Windows 11 knowledge

Microsoft 365 understanding

Job description

Overview

We’re looking for a proactive and technically confident IT Support Technician (Level 1/2) to join our team. This role offers a balanced hybrid setup and exposure to a broad range of technologies in a fast-paced environment.

Key Responsibilities

• Provide 1st and 2nd line technical support across the business, handling issues via phone, email, remote tools, and in person.
• Support day-to-day operations of Windows 11 PCs, laptops, and mobile devices.
• Administer and support Microsoft 365 services (Outlook, Teams, SharePoint, Exchange Online, etc).
• Basic troubleshooting of networking issues (DHCP, DNS, VPNs, switches, Wi-Fi).
• Monitor network infrastructure, respond to alerts, and escalate when needed.
• Perform morning racing checks to ensure operational readiness for daily racing schedules.
• Provision and maintain hardware – laptops, printers, peripherals.
• Maintain accurate ticketing records and update documentation regularly.
• Participate in a rotating on-call schedule, covering some weekends, including network monitoring and checks.

Ideal Candidate Profile

• Previous experience in a 1st/2nd line support role - min. 1 year.
• Strong understanding of Windows 11, Microsoft 365, and general IT hardware.
• Basic networking knowledge (TCP/IP, LAN/WAN, VPN).
• Calm under pressure with excellent problem-solving and communication skills.
• Capable of working independently, especially during remote and on-call shifts.
• Certifications (CompTIA, Microsoft, etc.) are welcome but not required.

Work Environment & Perks

• Hybrid model: 3 days in-office / 2 days from home.
• £32,000 salary
• Training and certification support.
• Close-knit tech team with career growth opportunities.
• All necessary IT equipment provided.
• Up to 10% discretionary yearly bonus.
• Free On-site parking.

You’ll Enjoy This Role If You

• Want to build a broad foundation in IT with scope for progression.
• Are comfortable supporting both people and systems.
• Enjoy working in a dynamic environment with flexibility and autonomy.

Job Type: Full-time

• Monday - Friday, on-call schedule covering some weekends
• 37.5 hours per week