IT Support Technician - Leeds REF 1065

Interface Recruitment UK; West Yorkshire, Leeds; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to assist with networking, servers, and software. This role involves supporting users at all levels, resolving issues efficiently, and collaborating with external partners. The ideal candidate will possess a strong working knowledge of Microsoft Server software, Office 365, and Active Directory. You'll be responsible for monitoring network performance, providing timely assistance, and keeping up with new technologies. If you thrive in a dynamic environment and enjoy problem-solving, this opportunity is perfect for you.

Qualifications

• Strong knowledge of Microsoft Server, Office 365, and Active Directory.
• Quick problem-solving and effective communication skills are essential.

Responsibilities

• Support users and provide timely assistance, prioritizing queries.
• Liaise with IT partners and maintain/improve current systems.
• Monitor network issues to ensure efficient operation.

Skills

Problem-solving skills

Communication skills

Flexibility

Tools

Microsoft Server software

Office 365

Active Directory

Control & Monitoring Software

Network Cabling & Switches

Job description

To assist the IT Manager with all aspects of networking, servers and other hardware & software, resolving problems and queries effectively and liaising with external partners.

Ability to liaise with users at all levels of the business and understand their requirements.

Be flexible around working hours as “out of hours” may be required at short notice.

Post reports to the IT Manager.

Responsibilities

1. Support users & provide timely assistance, prioritising queries as required.
2. Liaise with IT partners, software suppliers and other contractors to provide support to internal users, maintain and/or improve current systems, and ensure timely completion of projects.
3. Be aware of network issues, monitoring where necessary in order to ensure that the company network is running efficiently on a day to day basis.
4. Understand and support software being used in all areas of the business:
1. Develop knowledge of the different software requirements, install software, liaise with suppliers where necessary and provide support to users.
2. Keep up to date with new technologies in order to be able to support users, resolve difficulties in a timely manner and ensure systems are functioning efficiently.
3. Conduct simple repairs and maintenance to hardware in order to prolong its life.

Qualifications

Strong working knowledge of Microsoft Server software. Experience of Office 365. Knowledge of Active Directory. Knowledge of Control & Monitoring Software. Some experience of working with Network Cabling & Switches. Quick & effective problem-solving skills. Communication skills at all levels of business.