IT Support Technician - JTMAT Central Team

We Manage Jobs(WMJobs); Burton upon Trent; On-site; GBP 20,000 - 22,000; Part time

Job summary

A local educational organization is seeking an IT Support Technician. This part-time apprenticeship (30 hours per week) offers the National Apprenticeship Wage during the apprenticeship phase and potential transition to a permanent role. The ideal candidate will provide customer service to schools, support IT projects, and develop skills through the apprenticeship program. Closing date for applications is 12 noon on Sunday, 21st September 2025.

Qualifications

• Motivation to learn technical skills quickly for a career in IT.
• Confidence in communicating effectively by phone and in writing.
• Willingness to engage in an Apprenticeship for further knowledge.

Responsibilities

• Provide excellent customer service via the helpdesk.
• Support on-site colleagues in the Central Team.
• Contribute to important Trust IT projects.

Skills

Customer service

Communication skills

Willingness to learn

Job description

Overview

IT Support Technician – Whole Year, Part Time working 30 hours per week. Fixed Term initial for duration of Apprenticeship. On successful completion, transition to permanent role. Salary: National Apprenticeship Wage: £7.55 per hour during Apprenticeship phase. Upon completion of qualification, salary will be Grade 4: (SCP5-6) £25,583 to £25,989 per annum pro rata. Actual salary: £20,743 to £21,072 per annum.

Responsibilities

• Provide excellent customer service to schools across the Trust via the helpdesk.
• Provide on-site support for colleagues in the Central Team.
• Support the build and deployment of devices and maintain the asset register.
• Contribute to important Trust IT projects and participate in work shadowing with colleagues for practical experience.
• Develop IT knowledge and skills through the Apprenticeship program and professional development reviews after completion.
• Communicate effectively by telephone and in writing to respond to problems.

Requirements and Development

• Motivation to learn technical skills quickly and pursue a career in IT.
• Confidence in using the telephone and good written communication skills.
• Willingness to engage in an Apprenticeship with opportunities for further knowledge after qualification.

Additional Information

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). If shortlisted, an online search may be conducted before interview. Our Safeguarding Policy is available on the website, and applicants are encouraged to review it before applying. Please review our Recruitment Pack on the school website before submitting your application.

Completed application forms should be emailed to [e-mail]. Only fully completed application forms will be submitted for shortlisting. CVs will not be accepted.

Closing date: 12 noon on Sunday 21st September 2025
Selection/Interview: To be confirmed

This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020). Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.