IT Support Technician/ IT 技术支持专员

BYD Europe; Hounslow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading electric vehicle company is seeking a Chinese-speaking IT Support Technician to join their team in Uxbridge, London. The role involves implementing and maintaining IT infrastructure for the UK's automotive business and providing system support services. Candidates must have a relevant degree and at least 3 years of experience in IT/network roles. Excellent communication and problem-solving skills are required. The position is office-based.

Qualifications

• Must have native or near-native Chinese speaking skills.
• Preferably 3 years of IT/network-related work experience.
• Fluent in English.

Responsibilities

• Cooperate with the HQ IT team for planning and implementing the IT infrastructure.
• Diagnose and troubleshoot software and hardware issues.
• Manage IT inventory including hardware and software licenses.
• Implement network security in collaboration with HQ.
• Respond to IT support requests efficiently and effectively.
• Prepare computers and IT equipment for employees.

Skills

Chinese communication skills

Excellent communication skills

Problem-solving skills

Organization skills

Education

Bachelor's degree in computer science or IT-related majors

Tools

Cisco CCNA

Cisco CCNP

ITIL certifications

Job description

Overview

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks. 工作地点：办公室坐班 Location: Office-based

我们诚聘一名中文母语水平的 IT 技术支持专员，加入位于英国伦敦地区乌克斯布里奇的比亚迪英国办公室团队。该职位负责比亚迪英国汽车业务 IT 基础设施的部署与维护，为集团计算机基础设施及各类软件系统提供并维护系统支持服务与管理工作。

We are currently looking for a Chinese-speaking IT Support Technician to join our team based in BYD UK Office, Uxbridge, London area. The role is responsible for the implementation and maintenance of the IT infrastructure of the BYD UK Auto business, and providing and maintaining system support services & administration for the group's computer infrastructure and various software & systems.

主要工作职责/Responsibilities

工作职责包括但不限于以下内容：

• Cooperating with the HQ IT team to carry out the planning, implementation, upgrading, optimization and transformation of the IT network/server/infrastructure;
• Diagnosing and troubleshooting software and hardware issues;
• Management of the IT inventory, including hardware items as well as software licenses and warranties;
• Cooperating with the HQ IT team to implement network security;
• Efficiently and effectively responding to requests for IT support and providing solutions by cooperating with the HQ IT team;
• Serving as the first point of contact for IT support within the organization;
• Preparing computers/laptops and other IT equipment for employees, and managing computers and other IT office equipment;
• Other related activities and contingent assignments.

任职要求与技能 / Skills and Requirements

• Bachelor`s degree in computer science or IT-related majors;
• Preferably 3 years of IT/network-related work experience;
• Cisco CCNA, Cisco CCNP or ITIL certifications advantageous;
• Fluent English language skills;
• 必须具备中文沟通能力（native or near-native proficiency）；Chinese speaking is essential;
• Excellent communication and organization skills;
• Independent problem-solving and decision making skills;
• Eligible to work in the UK.