IT Support Technician III

Cosmetic Physician Partners; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Private medical insurance

Pension contributions

Hybrid work

Work from abroad

25 days annual leave

Growth opportunity

Job summary

Cosmetic Physician Partners is seeking a 3rd Line IT Support Engineer to be the IT lead in Europe, handling day-to-day end-user issues and systems administration while guiding clinic integrations.

You will work autonomously, support UK/EU clinics, manage Microsoft 365, Google Workspace, and security tooling, and escalate complex issues to the US team, reporting to the IT Manager.

Qualifications

• 4+ years in IT support across 1st–3rd line.
• Strong Microsoft 365 administration (Entra ID, Exchange, Intune, SharePoint, Teams).
• Endpoint / RMM experience (NinjaOne or comparable).
• Networking and firewall fundamentals (DrayTek/Cisco or comparable).
• Self-directed — able to own problems and projects with minimal supervision.
• Clear communication with non-technical and clinical users.
• Right to work in the UK.

Responsibilities

• Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
• Lead clinic integrations — run discovery and audits, deploy our standard toolset, migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
• Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
• Manage endpoints and security through NinjaOne (RMM), BitDefender, and 1Password.
• Provide firewall and network support; escalate complex network/VPN and infrastructure to the Senior IT Engineer.
• Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware.
• Onboarding/offboarding and manage tickets and documentation in Zendesk.
• Work within UK/EU GDPR and our data-protection policies; support security awareness.

Skills

Microsoft 365 administration

Endpoint / RMM

Networking & firewall

Self-directed

Clear communication

Right to work in UK

Tools

NinjaOne

BitDefender

Intune

1Password

Zendesk

Entra ID

Exchange

SharePoint

Teams

Google Workspace

DrayTek

Cisco

Meraki

SonicWall

Job description

The Role

We’re hiring a 3rd Line IT Support Engineer to be CPPE’s IT presence on the ground in Europe. As our first dedicated IT hire in the region, you’ll handle the full range of support — from day-to-day end-user issues through to systems administration — and lead the IT side of clinic integrations as new practices join. You’ll work with a high degree of autonomy, escalating complex infrastructure and security work to our US based team, and report into the IT Manager.

What you’ll do

• Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
• Lead clinic integrations — run discovery and audits, deploy our standard toolset (NinjaOne, BitDefender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
• Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
• Manage endpoints and security through NinjaOne (RMM), BitDefender , and 1Password.
• Provide firewall (DrayTek, Cisco, Meraki, SonicWall) and network support; escape complex network/VPN and infrastructure to the Senior IT Engineer.
• Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, iPads).
• O nboarding/offboarding and manage tickets and documentation in Zendesk.
• Work within UK/EU GDPR and our data-protection policies; support security awareness (KnowBe4).

Must-haves

• 4+ years in IT support across 1st–3rd line.
• Strong Microsoft 365 administration (Entra ID, Exchange, Intune, SharePoint, Teams).
• Endpoint / RMM experience (NinjaOne or comparable).
• Networking and firewall fundamentals (DrayTek/Cisco or comparable).
• Self-directed — able to own problems and projects with minimal supervision.
• Clear communication with non-technical and clinical users.
• Right to work in the UK.

Nice-to-haves

We don’t expect every box ticked.

• Onboarding or migrating IT for new sites, M&A, or multi-site / MSP environments.
• Tenant migration (M365 / Google Workspace).
• Cloud VoIP / telephony (IVR / call routing).
• A/V, imaging, or clinical hardware (Canfield / TouchMD, iPads).
• Microsoft certifications (MS-102, AZ-104) or equivalent.
• GDPR / data protection in a healthcare or regulated setting.

What we offer

• Competitive salary, based on experience.
• 25 days’ annual leave.
• Hybrid working — 3 flexible days a week in our London office, 2 days from home.
• Work from abroad — up to 20 days a year working remotely from overseas.
• Private medical insurance.
• Pension contributions.
• Room to grow — as our first dedicated IT hire in Europe, you’ll shape how the function works across the region and grow with the business as CPPE expands.