IT Support Technician III

Cosmetic Physician Partners; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Salary based on experience

25 days annual leave

Hybrid working: 3 days London, 2 days/

Work from abroad: up to 20 days a year

Private medical insurance

Pension contributions

Growth opportunity as first IT hire in

Job summary

Cosmetic Physician Partners Europe is seeking a 3rd Line IT Support Engineer to be the IT presence on the ground in Europe. You will handle day-to-day end-user issues through to systems administration and lead the IT side of clinic integrations as new practices join.

You will work with autonomy, escalating complex infrastructure and security work to our US team, reporting into the IT Manager. The role includes administering Microsoft 365 and Google Workspace, managing endpoints and security,

Qualifications

• 4+ years in IT support across 1st–3rd line.
• Networking and firewall fundamentals (DrayTek/Cisco or comparable).
• Self-directed — able to own problems and projects with minimal supervision.
• Clear communication with non-technical and clinical users.
• Right to work in the UK.

Responsibilities

• Be the day-to-day IT support for UK and European clinics.
• Lead clinic integrations — deploy toolset, migrate mailboxes/files, configure networking and firewalls.
• Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
• Manage endpoints and security through NinjaOne, BitDefender, and 1Password.
• Provide firewall and network support; escalate complex issues to Senior IT Engineer.
• Set up and support clinic telephony, A/V, and clinical hardware.
• Onboarding/offboarding and manage tickets in Zendesk.
• Work within UK/EU GDPR and data-protection policies.

Skills

IT support experience

3rd line support

Networking fundamentals

Firewall fundamentals

Strong communication

Tools

NinjaOne

BitDefender

Intune

1Password

Zendesk

Microsoft 365

Google Workspace

DrayTek

Cisco

Job description

About this position

About Cosmetic Physician Partners Europe

Cosmetic Physician Partners Europe (CPPE) is a fast-growing, physician-led network of premier medical aesthetic clinics across the UK, Ireland, and Europe, backed by our US partner CPP. We give our clinics centralised HR, IT, marketing, and data-analytics support so their teams can focus on patient care while keeping full operational control.

The Role

We're hiring a 3rd Line IT Support Engineer to be CPPE's IT presence on the ground in Europe. As our first dedicated IT hire in the region, you'll handle the full range of support — from day-to-day end-user issues through to systems administration — and lead the IT side of clinic integrations as new practices join. You'll work with a high degree of autonomy, escalating complex infrastructure and security work to our US based team, and report into the IT Manager.

What you'll do

• Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
• Lead clinic integrations — run discovery and audits, deploy our standard toolset (NinjaOne, BitDefender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
• Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
• Manage endpoints and security through NinjaOne (RMM), BitDefender , and 1Password .
• Provide firewall (DrayTek, Cisco, Meraki, SonicWall) and network support; escalating complex network/VPN and infrastructure to the Senior IT Engineer.
• Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, iPads).
• O onboarding/offboarding and manage tickets and documentation in Zendesk .
• Work within UK/EU GDPR and our data-protection policies; support security awareness (KnowBe4).

Must-haves

• 4+ years in IT support across 1st–3rd line.
• Networking and firewall fundamentals (DrayTek/Cisco or comparable).
• Self-directed — able to own problems and projects with minimal supervision.
• Clear communication with non-technical and clinical users.
• Right to work in the UK.

Nice-to-haves

We don't expect every box ticked.

• Onboarding or migrating IT for new sites, M&A, or multi-site / MSP environments.
• Cloud VoIP / telephony (IVR / call routing).
• A/V, imaging, or clinical hardware (Canfield / TouchMD, iPads).
• Microsoft certifications (MS-102, AZ-104) or equivalent.
• GDPR / data protection in a healthcare or regulated setting.

What we offer

• Competitive salary, based on experience.
• 25 days' annual leave.
• Hybrid working — 3 flexible days a week in our London office, 2 days from home.
• Work from abroad — up to 20 days a year working remotely from overseas.
• Private medical insurance.
• Pension contributions.
• Room to grow — as our first dedicated IT hire in Europe, you'll shape how the function works across the region and grow with the business as CPPE expands.

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