IT Infrastructure Engineer

Arden University; Birmingham; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Generous holiday allowance

Aviva pension plan

Private Medical Insurance

Study discounts for family

Access to Perkbox benefits

Job summary

Arden University in Birmingham seeks an Infrastructure Engineer to enhance the IT landscape. This role involves managing cloud services, virtual systems, and network infrastructure. Required skills include technical problem-solving, management of server operating systems, and familiarity with virtualization tools like Hyper-V and VMware. Benefits include generous holiday, pension plan, and opportunities for professional growth to support the dynamic needs of our staff and students.

Qualifications

• 3+ years experience managing server operating systems.
• Experience with virtualisation technologies and backup solutions.
• Good understanding of networking technologies including Cisco Meraki.

Responsibilities

• Maintain and enhance infrastructure environment including cloud services.
• Ensure a reliable and high-performing IT environment.
• Drive improvements in system stability, security, and scalability.

Skills

Technical problem-solving

Infrastructure management

Cloud services

Networking technologies

Scripting skills

Virtualisation technologies

Backup solutions management

Tools

Hyper-V

VMware

Microsoft 365

Veeam

Windows 11

Job description

Job Details

Salary: £45,000 - £55,000 per annum

Employment type: Permanent

Hours per week: 37

Reporting into: Head of IT Operations

Department: IT

This role operates on a hybrid working arrangement that will require regular travel into our UK locations listed below when required. Travel each week will fluctuate in line with business requirements but roughly once per week is normal. Our working model arrangements are a non-contractual benefit so please note that an Arden work location is added to our employment contracts.

Travel Locations

• Coventry head office
• Birmingham campus
• Leeds campus
• Nottingham campus
• Manchester campus
• London area (Stratford, Holborn & Ealing)
• Newcastle campus

About Arden University

We are an aspirational and multi-award-winning university, delivering rapid growth with ambitious plans to disrupt the HE sector through our passion for innovation and digital education. Our vision is to become the first-choice university for career-focused lifelong learners worldwide, ensuring that everyone, everywhere can access higher education.

There has never been a more exciting time to join Arden University, as we expand into new disciplines, forge worldwide partnerships, and expand our locations.

About Our Department

The IT Infrastructure Engineer sits within our Technology Department that is crucial to making sure our employees and students can work effectively, deliver projects, find the right solutions and ensure we develop the technology that will make the biggest difference.

Our IT team is made up of around 65 employees with a vast range of skills from Software Development to IT Operations and Security.

Our IT Department values employee development and we have lots of great examples of employee progression and promotions within the team.

About The Opportunity

As an Infrastructure Engineer, you will play a vital role in delivering the University’s IT vision and strategy, supporting the ongoing transformation of our technology landscape. You will be responsible for maintaining and enhancing a diverse infrastructure environment, including cloud services, on-premises systems, virtualisation platforms, network infrastructure, VoIP technologies, and Microsoft 365. Working closely with Senior Engineers and our Head of IT Operations, you will help drive improvements in system stability, security, and scalability, ensuring a reliable and high-performing IT environment that supports both staff and students.

About You

We are looking for a proactive and technically skilled Infrastructure Engineer with a strong problem-solving mindset and a passion for delivering reliable, secure, and scalable IT services. You will bring a blend of hands‑on experience and broad technical knowledge across infrastructure environments, with the ability to work independently and as part of a team. Comfortable operating in a dynamic environment, you will be confident troubleshooting complex issues and continuously improving systems and processes.

Essential Requirements

• Minimum 3+ years’ experience managing server operating systems and associated tools
• Proven in-depth technical problem‑solving capability
• Experience with virtualisation technologies (e.g. Hyper‑V, VMware)
• Experience with infrastructure monitoring tools and practices
• Experience managing and maintaining backup solutions (e.g. Veeam or similar)
• Good understanding of networking technologies (wired and wireless), ideally including Cisco Meraki
• Knowledge of desktop software environments (e.g. Microsoft Office, Adobe, Java)
• Experience with storage technologies (e.g. Nimble or similar)
• Knowledge of Microsoft desktop operating systems and deployment tools (e.g. Windows 11, MDT, MDOP)
• Experience with endpoint management tools (e.g. MECM/MCM, Intune)
• Broad understanding of server and desktop industry standards
• Good working knowledge of cloud infrastructure services alongside traditional on‑premises solutions
• Strong scripting skills (e.g. PowerShell, Kix, VB)
• Strong knowledge of Microsoft technologies, including Active Directory, Azure AD, GPO, DNS, DHCP, Certificate Services, and DFS
• Working knowledge of Linux environments (e.g. Ubuntu, CentOS, RHEL) and related applications (e.g. Apache, HAProxy, MySQL, RabbitMQ)

Desirable Requirements

• Certifications - Microsoft (e.g. MCSA/MCSE, Azure DevOps) / Networking / VOIP (CCNA/CCNP) / AWS (Foundation/Associate)
• MAC Management techniques
• DevOps experience
• Security frameworks (e.g. PCI DSS, Cyber Essentials, ISO 27001)
• Security technologies - (Firewall / AV / Device Encryption)
• Knowledge of Cloud Platforms (Azure/AWS/GCP)

Benefits

• 30 days holiday + bank holidays on top, and even a Christmas closure!
• A generous Aviva pension plan, company contributions starting from 7%
• SimplyHealth plan option
• Private Medical Insurance coverage (applies to certain job roles)
• Access to Perkbox benefits
• Study any Arden course for free, with a discount for all family and friends
• Plus, other excellent benefits
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education

Our Values

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

Closing Date

5th May (midnight)

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

If you are a current Arden student or have an upcoming course with us, you are not eligible to apply for Student Experience roles due to a conflict of interest related to system access.

Equity, Diversity & Inclusion

Arden University is proud to be a Disability Confident Employer. This means that if you have a disability, as defined by the Disability Equality Act 2010, you may be guaranteed an interview if you meet the essential criteria for the role. If you wish to be considered under this scheme, you can indicate via the application form below. By doing so, you are also consenting for this information to be shared with the hiring team. For more details on what qualifies as a disability under the Disability Equality Act 2010, please refer to the guidance here.

As an Equal Opportunity Employer we celebrate diversity and are committed to creating a diverse and inclusive workplace. Therefore, we make sure that our recruitment and selection processes never discriminate based upon people's age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances, and actively welcome applications from all groups.

Sponsorship Statement

Please be aware that some roles may not meet the points requirement for a sponsored Skilled Worker visa under the points-based immigration system. However, we welcome applications from candidates who do not currently have the right to work in the UK but may be eligible for a visa through an alternative route.